Usuário convidado
25 de março de 2024
My husband planned a two night get away to celebrate our wedding anniversary. He booked the jacuzzi king suite, scheduled side by side massages in the spa, and we called ahead to make sure the pool, hot tub, sauna and restaurant were all open. The website said “by request only” for the restaurant, so I called again the day before arrival to see if we needed to pre-order, to ensure that once settled in, we wouldn’t need to drive anywhere to find food. I was told no worries, the restaurant was open and we could order whatever we wished. Upon arrival, we found out that the pool, hot tub and sauna had been closed “just three hours earlier” (closed for weeks according to all the locals we spoke with). When I asked what time would he suggest we come for dinner, he said there was no restaurant, and recommended The Eatery across the highway. We were told that the side by side massages had been rescheduled to 11 am and 1 pm for the next day, as there was only one person who works in the “spa”. So we cancelled the 1 pm one and he went and had his. We had to drive into town to eat, had no means of even preparing food in the hotel room, no use of any advertised amenities, and even got to watch and listen to the owner screaming and arguing with people outside the buildings (not sure if they were staff or other guests). Run down, neglected maintenance, no amenities, severely overpriced and he lied to us about all the features, for which we drove four hours to have a romantic weekend. This is, at best, a 1 star run down cheap motel. We made the most of our get away, and did enjoy the Eatery, as well as the Red Rock Grill, in town - but this is a pathetic excuse for a spa resort. We don’t recommend anyone consider it for any reason.
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