papat2018
28 de junho de 2024
Wonderful stay Myself and my wife recently stayed at the Elm for a few days. The staff are brilliant, from the moment I had an issue with the booking, dealt via a phone call, to lovely welcome in reception and all the staff in the hotel and spa, to Holly dealing with invoice query over the phone. Pro. Lovely location and setting. Good to see the grounds man looking after the grounds so well. Nice touch with an in house paper and your name on it as a welcome. Breakfast is excellent, with many options and wonderful staff. Being able to walk around in a bath robe (provided by the hotel) freely to use the swimming pool and spa. The swimming pool and jacuzzi are excellent facilities as are the staff. Bar staff check to see if you want another drink, even if you’re only people sitting outside. House keepers keeping the room spotless as well as the rest of the hotel. Afternoon tea was very good Website is very easy to use to look and book. Cons. Evening meal is expensive, especially for the portion sizes. I mean £15 or £20 for 100 grams (3.5 ounces in old money) of steak. Afternoon tea, wished there was more food as it was very good, plus cream as option with the scones. Website needs to be updated with the menu and the different afternoon tea options WiFi was not stable. Actually worked better outside than inside the hotel. Overall. Would definitely come back to stay.
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