Krystal Beach Acapulco

La verdad es que el hotel está muy bonito, pero el personal no es tan amable como debería, aplican la clásica de "como te ven te tratan". El segundo día apareció una cucaracha en el cuarto. 🤢

El hotel está remodelado y todos los trabajadores dan un excelente servicio. En temporada alta deben hacer mayor énfasis a que los huéspedes sigan las reglas. Hay huéspedes que no respeta reglas, apartan mesas, camastros, palapas y sillas por todo el día. Se meten a la alberca con playera, salen mojados al elevador, a la recepción, se sirven comida en exceso y no se la comen. En mi habitación la puerta del baño rechinaba demasiado. La puerta a las escaleras también hace mucho ruido y mi habitación estaba al lado de esa puerta. Al hacer mi reserva pide no cerca del elevador y me asignaron saliendo del elevador.

No hay aire acondicionado, los elevadores no funcionan y no hay aire acondicionado. Mis consumos de alimentos solicité factura y es día que no las envían. No tienen suficiente personal, pésimo servicio no recomiendo este hotel

From the time we arrived the hotel staff seemed very unwilling to take make you feel welcome, front desk seems to be more interested in coworkers conversation and her cell phone rather than accommodating the guests arriving. Same attitude was expressed throughout the hotel. As far as the hotel location was great.

This is a very basic hotel with no frills. When I got to my room the bathroom didn’t even have towels and O had to call housekeeping for towels. Lots of noise from the traffic below and the buses constantly honking their horns.

Severe sewage problem. We had no water for a period of 11-8am and then the water was running gross black water. The front desk staff acted like it was no problem. My niece came to have lunch with me and the front desk guy wanted 510. Pesos to let her in. I said how much are you going to pay me for the dirty water in the bathroom?. RUDE!! Check out that day. The staff needs to be considerate of guests.!!

The only problems are #1 , the a/c on the rooms are not adequate, I had to purchase a fan to make it bearable #2, the elevators, even though there are 4, many times one was out of service or there were so many guests that you wait for more than 10 minutes and still can't get on one, in 19 days I had to take the stairs to the tenth floor 5 times in sweltering heat, when you do get on one it stops on almost every floor and they are very hot inside. Other than that it was good

My room was without towels and the telephone wasn't working I told them but nobody whent to check the telephone line.

once we arrived, there was no water in the room, the towels were dirty, and when we asked the staff to give us new towels because ours were dirty, they said that they would not bring them up to us that we had to go down to the lobby and get them ourselves. Also, there was no chairs on the balconies to sit and there was no tissues.