Familienparadies Sporthotel Achensee - Families Only

POSITIVE: - Friendly staff - Good location. Lake is 15mins bike ride away and int he back of the hotel there is a path to hike. - We stayed at the Bambini suite MICKEY. Very spacious. - Horse stables are cute our pony riding was a highlight for our son. NEGATIVE: - WiFi connectivity very poor. Not available at all in some public places. - Kitchen staff friendly but not professional, e.g. didn’t know the dishes on the menu - Kids club facilities run down and in the basement. Doesn’t feel like a hotel facility at all. - No air conditioning. Extremely hot in the room and restaurant. Asked for a fan but were told that it cools down at night. - Restaurant facilities way too little and hence very crowded. We ate quickly and left immediately after as it was just not an inviting atmosphere. - Kitchen smell travels all the way into the second floor hallway - No view from breakfast and dining area except of a busy road or parking lot. - Food quality poor and limited options. - SPA staff not trained properly; I think one of the worst massages I ever had.

This is a perfect hotel for families and we were impressed with all the staff we had interaction with. The food was good and plentiful with a variety of dishes every day. The ski school was amazing and the children were taught well and enjoyed every single session. Our one slight disappointment was that any cup of tea, coffee or hot chocolate was extra outside of breakfast. That just took the rating down for us when in comparison with other 4 or 5 star hotels that we have stayed in.

This is not our first trip to the Sporthotel Achensee, nor our first review, but as we have been coming for so long, it felt like a good idea to share our experiences over the years again. Our children love coming here, so we have made many repeat visits, for summer and ski holidays. The hotel is comfortable and relaxing, the food and wine is excellent, the kids club offers a range of activities from babies to teenagers, the spa is fantastic and the ski school is convenient and fun for the children. My children have been in shows in the purpose-built theatre, taken part in the end of week ski races (which we now have at home on film with full commentaries), designed and raced ducks down the mountain stream, spent hours playing in the outdoor mini lake, played hide and seek in the dark at kids club (after graduating from the baby room with its two-storey play house) and started to love walking in the mountains. What really makes the hotel stand out for our whole family is the wonderful staff. They go out of their way to make sure that guests of all ages have brilliant holidays. The kids club staff are unfailingly great with the children, but so are all the other staff; we can relax knowing we are in a genuinely child friendly environment. One of my children has additional needs and this has always been well understood and adjustments made if needed - I never thought we would see them up on a stage or skiing. We speak very little German but this has never been an issue at all. There are always familiar faces and when the odd crises has arisen we have experienced kind helpfulness. My ten year old has asked me to add that he would give this hotel ten stars if he could!

We really enjoyed our week stay here during Feb half term. The hotel is perfectly set up for a family skiing holiday - ski lockers in the basement, ski rental and ski school on site, and ski lift opposite. The skiing lessons were very good and the 2 hours guided skiing a day for adults were also excellent. When the children weren't skiing we either took them to the very nice pool or they were desperate to go to the kids club. Having the kids club open 12 hours a day and just being able to drop the children off whenever was fantastic, allowed us to get time to ourselves. The hotel was very clean, modern and our room had a nice view. We'll be going back for sure next year.

We spent a week here in early June 2022. The staff are very kind, friendly and helpful. Entertainment for the kids is well organized and done lovingly and creatively. Food is excellent and almost too much. Shame though that they only offer full board as one wants to explore and hike the area so we often paid for a lunch we did not have. We did enjoy the little pond and the field with nice views of the mountains. The whole Achensee area is very picturesque and a great place to base yourself. We also liked our family room - spacious and modern! What could be improved: the spa area is all downstairs and indoors so has little natural light and felt a bit claustrophobic. The hotel itself must have been built in stages so seems a bit disjointed. The painting on the outside looks antiquated (1980‘s here we come) and gives a rather unappealing first impression. As stated above, they should not insist on full board only for guests who want to be active and away from the hotel during the day. After all, this place is not cheap. Would come again all in all, great base and very family friendly.

Stayed here for 4 days in July for a family holiday. The hotel is well located, has lots of amazing facilities and the best is their team of employees who are always eager to help and assist. Always smiling faces be it at the reception, or the food service, every single of their employee was courteous and super friendly. A holiday in Austria would be incomplete if you don't include a few days at this hotel!

Sporthotel is flawless. Everything for families has been thought of. A short ski break with a 16 month old was a joy. The creche is incredible both in terms of facilities and the people working there and allowed us to ski every day. Thanks so much to Julia and her colleagues. The food is incredible both for adults and children. All the staff are super friendly and thanks to Marina who looked after us every breakfast and dinner. The ski rental is attached to the hotel and the ski lift is across the road. We can't wait to go back next year.

Eigentlich ein empfehlenswerter Aufenthalt, wenn nicht 4 Wochen nach Abreise eine Email gekommen wäre, dass zwei Getränke zum Betrag von knapp 19 Euro während des Aufenthalts nicht verrechnet wurden. Es gab an diesem Abend ein Ausfall des Kassensystems uns wurde aber nach Nachfrage versichert wir müssen nicht bar bezahlen es wird alles korrekt berechnet. Nur nach 4 Wochen eine Forderung für diesen Betrag zu erhalten, wo doch die gesamten Ferien ein Vielfaches davon gekostet haben, hat einen sehr schalen Nachgeschmack und scheint sehr kleinlich und kundenunfreundlich Auch auf Nachfrage wird auf die Begleichung der Rechnung bestanden. Aus diesem Grund werden wir das Hotel bestimmt nie wieder besuche.

Hotel: von Innen super schick, außen ansehnlich aber nicht zu vergleichen mit Innen! Die Seealm ist schön gemütlich! Zimmer: sehr groß und schön modern! Essen: ein Traum! Und wenn einem der Menüvorschlag nicht zusagt, zaubert die Küche einem seine Leibspeise! Danke an Ramona und dem Küchenteam! Ihr seid der Hammer! Kinderbetreuung: super liebe Mitarbeiter mit tollen Ideen, toller Spielbereich, unsere Wirbelwind hat sich hier sehr wohl gefühlt, er war uns immer beleidigt, wenn wir ihn nach 1-2 Std abgeholt haben… Verbesserungsvorschläge, da wir sicher wieder kommen: - Angebot einer Weinprobe für die Eltern, wenn die Kids bei der Betreuung sind - wir Eltern haben uns oft bei den Kids Angebot ausgeschlossen gefühlt, vielleicht ein paar Familienangebote? - Sauna und Dampfbad früher öffnen, dort haben sich vor den Kabinen Schlangen gebildet Wir kommen sicher wieder! Es war so toll!