Avaliações do Sapphire Addis

Well fortunately or un-fortunately not sure but i missed my flight due a gate change at Addis Airport 00.20 hrs. leaving me with only 2 options either to spend the next 24hrs at the airport to go back to Addis. Called up Sapphire receipt at arnd 3.45 am, and asked if i could have the room with an early check in as i would be checking out at 6.00 pm same same day. Ms. Abyssina Bay--amazing customer service oriented, with strong inter-personal skills advised the possibility of a check in by 9.00am and check out to my convenience and also arranged an airport shuttle pick up service at 4.30 am reached hotel at 4.45 (distance very short (airport to hotel), rested at the lobby till 7.00 after which Ms. Abyssina Bay, allowed an early check i t 7.00 which was the best thing to happen at that hour, (seeing the tiredness on my face and the flight missing scenario). Also offered breakfast same day of check in (as i wouldn't be there the 2nd day). So guest services definitely Sapphire is 11 on 10 (have travelled to Addis more than 15 times stayed at 6 different hotels but this kinda courtesy no where including 5 star properties) At breakfast too staff service was over-whelming, Room good to sleep Did not use any other services as such but looked good, their lobby during evening looked all pepped, with guest in and out. Overall good place and worth the costs.