Wyndham Grand Crete Mirabello Bay

I recommend this hotel because of many things: the service, the rooms, the food and the complex: why the complex? The hotel has everything you need without leaving it: water park, beach, pools and all this can't even describe how huge the complex is!

In the morning the only thing we wanted is a good cappuccino, fresh orange juice… but it was all very tasteless and cheap.. The staff was very very kind, and the little shop near the entrance great. But for a five star hotel the quality of the food, drinks and juices was really not in balance…

Warning! To anyone booking this hotel through *******. Upon arrival we were escorted to the front to check in. We had payed for 3 night( all inclusive) a Deluxe Sea View Room with a walk out pool. We were told we had an upgrade to the main hotel. It was a 10x10 room with a bed, small balcony and small, leaky hot tub- facing the parking lot. I refused the room. I was sent to the main desk. The front staff were completely rude and dismissive. The front lady had not other options for us or would give us a refund. They said it was ‘ EXPEDIA’s problem. We asked to talk to the manager. After the manager tried to manipulate us into believing we payed $1000 CAN per night for a small dingy room in the main hotel. We asked to look at the hotel rates for that room and there other most impressive rooms across the hotel in the villas. She refused to show us- and then eventually after arguing she agreed to put us in a two bedroom suite with a pool. Which was downstairs. Not walk-out. The next day another manager contacted me about my room. I said it was good. She offered to book us free dinner reservations at the resort. They were already free to book. A free bottle of wine. Which was already free to take The property is stunning, food absolutely amazing. Service staff incredible. The main hotel staff left a bad taste in my mouth. I felt like I was being taking advantage. The following days weren’t met with smiles. Book directly through the hotel. Know what you are paying for!

This hotel is stunning. It has fabulous views and is very clean. There are lots of areas to sit and chill in the shade and wonderful swimming pools. We absolutely loved our room and having our own pool made it so special. We will definitely do that again. The cleaning team were fantastic and our room was always spotless. Special mention to Achilles at the pool bar, Harissa who was just new and in different areas but so chatty and kind and the main bar man at sip and dip who we loved seeing each day. Such wonderful staff. The reception team were great too. My only negative with this hotel was the food. There is a good selection at the buffet but it was the same every day. We would've like the opportunity to eat at different restaurant but we're only allowed one reservation. We ended up eating in town 4 out of 6 nights as we just didn't want the buffet again. The option to book other restaurants should be available, especially for all inclusive guests. Other than this issue we had a fabulous holiday and think the hotel and staff are wonderful.

My day had a face yoga massage with Evi in this hotel.She enjoyed it so much.Evi was very nice and very friendly and professional.All the atmosphere in the spa was relaxing.we would like to thank also Sophia and Ingrid the manager for their service

Our recent stay at resort was wonderful. The resort offered breathtaking view from our room to the Sea. 1. The room is good equiped and clean. 2. The resort's dining options were good enough, offering a variety of delicious local and international cuisine. 3. The main gym is outside with fantastic view. 4. The hotel is in good location and a bit over 2km by foot to Agios Nikolaos and only 400 meters till Oil Ferm where you can take even dining lessons. 5. Stuff are helpfull

Wonderful hotel, on great location. Lots of accommodation options, lots of amenities and activities with a kind, professional and always smiling personel. Definitely suitable for family vacations. I would highly recommend, a 2 bedroom maisonnaite with sea view, the Kafeneion, as well as the numerous outstanding spa services, especially Mrs. Sonja, an excellent, hihly professional, therapist!

Lovely staff, clean tidy modern surroundings. The food was nice and well presented. One area you could improve would be to have a designated cocktail bar. At times we had long waits at the bar due to the number of people ordering cocktails. I wasn't aware until the last day of our stay, that you had a lift from the beach area to the indoor bar.

Big , beautiful and mostly fun. This is a family resort so expect lots of families some not so happy . Do throw yourself into all the activities and enjoy the high standard of food all over the resort . Enjoy the beach and the excellent snorkelling , I was rewarded with seeing a turtle just swimming along ! I loved early stretch class with Demetrius , great tennis with Leo , who played tennis topless , course he did he’s French !! Do enjoy the aqua park , it is what it is ! The food here is so good and a lot of French people holiday here so maybe that drives the standard up. We went out of season and were blessed with fantastic weather . We did break out for a few days to visit Vai bay and Plakas and the surrounding coast line . The staff here work so hard from Katya in the dining hall to Thalia on reception and all the ground and domestic staff . This is not a 5 star Ikos resort but for value for money and food and fun it’s up there .