Novotel Aix-en-Provence Beaumanoir Les 3-Sautets

房間很寬敞，衞生間、洗漱間和房間是彼此分開的，關上卧室門很安靜。衞生紙是不漂白的純木漿本色紙，我很喜歡！

開車很方便，餐廳不錯！

Les installations sont un peu à l'ancienne. Le point noir, j'ai fait une demande accepté pour un lit double et je me suis retrouvé avec 2lits simples.

The hotel is very run down. The air conditioning was not working but you could not open the windows at night because of the noise from the motorway running alongside. Also the music the hotel plays throughout the public areas goes on 24/7 With a speaker on the patio area below our room it meant that even with the window shut there was a constant bass beat we couldn’t get away from. Despite requests to the hotel from our wonderful tour guide nothing was done. Temperature in the bedroom was 25c. Do not eat at the hotel, the food is abysmal and very expensive. The grounds and pool are not maintained and filthy, the litter bins outside reception overflowing. The only positives are the towels and bedding are new and plentiful and the supplied toiletries are high end, good quality.

Booked in by a tour company for a week and the reviews say it all. It was the dirtiest and most poorly maintained bedroom I have ever stayed in including filthy carpets and holes in the curtains. Whilst a fridge and kettle are provided which are very welcome this so called 4 star hotel only provides paper cups in both the bathroom and bedroom. When 1 of our party asked if they could have a glass they were told no they are only for the business guests!!! The breakfast spread is excellent but the other food is very poor with no choice whatsoever for tour groups. Bedding and towels are good. The bus service into Aix is excellent just as well as its a 30 minute uphill walk into town. Very very disappointing.

We were booked into this hotel by our airline following a flight cancellation. The hotel is a distance from the centre in a fairly dead area. To start the AC in the reception either wasn't working or switched on both in the evening & following morning. It was extremely hot. Many guests where gathered in the reception area to watch the Euro final in this unpleasant atmosphere. Perhaps at least fans could have been provided. We ordered an evening meal of the vegan Pad Thai & made this very clear both verbally & by pointing at the menu that this was to be without egg or prawns. 20 minutes later the meals arrived with a fried egg on top of each & containing prawns. The unpleasant server then told us this was the vegetarian version. Since when are prawns a vegetable & desides we had ordered the vegan version as per menu, no egg, no prawns. A further 20 minutes late the correct meals arrived. Again an unpleasant attitude. So to bed in a basic, tired run down room. On getting into the very low down old bed it collapsed on to the floor on one side! On inspection one of the screw in legs at the bottom corner had completely come away because the receiving part had deteriorated. We managed to rescrew the leg in. Between that & the extremely hard pillows ( we had asked earlier for softer pillows but the pillows provided were the only sort available in the hotel) not a great night's sleep. The following morning we had breakfast in a grim room & not a good meal. Black bananas, other selection of old fruit. Poor quality food at 19.50 each! On checking out we reported the bed problem & the receptionist said the room would immediately be taken out of service. However no apology or enquiry if we had been injured. We would definitely not recommended this hotel.