Usuário convidado
31 de janeiro de 2023
Booked a one night stay here while on the road doing the tourist drive. Nothing in the town was open, Pub had no-one to greet us, sent to the bottle-o to get keys, no dining, and were told we could only get fast food takeaway or TV dinners from the IGA. Quite shocked to say the least. In the Food and Bev Managers defence he did try to call on the day we were due to check in - but ummmm that's kinda a bit late. We were in transit with phone's in flight mode and he never tried to call back! He sent an email which went into junk mail so upon our arrival we turned up to a fully locked and closed establishment. Only jagged it at a guess to ask the bottle-o bloke what the go was. Everyone else staying there echoed the same sentiment - like a *** moment when we all realised we couldn't get a meal, a beer, or any service. No fridge in room to even put any drinks. Arrgghh. Could use a common fridge for a microwave dinner that was in the breakfast room - but that had all the breakfast gear in it and we were lucky to fit 6 drinks in it, if you got there first. Breakfast was a let down. All condiments had been used by others doing microwave dinners the night before in their rooms because nothing was open (not their fault either), cups and plates etc used, and we couldn't wash anything up to use it because the rest of the bar and kitchen area was alarmed for movement. I get it that they have no staff after Covid etc, but honesty goes a long way and it would have been really nice to get a phone call when we booked the place to tell us what to expect so we could choose to cancel and stay elsewhere vs be better prepared upon arrival. Everyone else with us that night were on the road like us and were also venting frustration with the situation. I don't think it's fair to take a booking and people's money, with no information afforded at the time of booking that you're arriving to a place with no food, drinks, serve yourself breakfast (if you're lucky to get crockery) and literally the whole town completely closed on the day you arrive. Customers should be given the option to understand the situation, then book if it suits their needs, not the other way around. I have no problems supporting businesses getting back up from Covid, but this felt very deceitful and not right because the brochure and online advertising for this accommodation upon booking definitely did not fit reality or what we walked in to.
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