Smy Carlos V Wellness & Spa Alghero

The Hotel is situated in a wonderful spot with a fantastic sea view. You can tell it was a top place when it was built but now it seems a little outdated. The rooms are comfortable with nice linens and a great shower. However, some details are inadequate for a presumed 5-star Hotel. Some examples: no face tissues in the bathroom, no extra pillows with different height (the 2 in the bed were too low to be used singles and too high to be used doubles). Another sub-par experience was breakfast: cold fried eggs (pre-cooked), cold cuts not fresh and not high quality, no sausages, no freshly squeezed orange juice, etc. In summary a good stay, but it should have been better for the fame and the price.

My wife & I recently stayed at this hotel for two weeks. We found all the staff very friendly & helpful. Everywhere was very clean and there is a very nice outdoor pool area. The hotel is situated in a great location, just a short walk away from the 'old town' & harbour area, with lots of bars and restaurants. We had breakfast included in our package, which was a buffet and had a good selection to choose from. I would agree with some other reviewers that this hotel is not to a 5 star UK standard. However, it is a 4 star plus standard and recommended.

The Carlis V in Alghero is definitely not a 5 star hotel. I will say that most of the staff were friendly, the rooms are spacious enough and the view is lovely ( but you pay a hefty price for it ). We always stay in 5 star hotels , but the standards here are certainly not worthy of a 5 star. There was no porter to carry a suitcase , the rooms were quite basic in design, the television remote worked only occasionally, there were plastic cups in the bathroom , a strong smell of sewerage in our corridor and the menu was very limited. All fairly small things really that you could overlook once you settle in , considering the small amount of time you actually spend there , while out sight seeing what is a beautiful town. ( Even though for a 6 night stay costing over 3000e , I would expect a higher standard. ) What really disappointed us was an incident which occurred on the final evening. We had a rented car which we parked each evening in the hotel's small 20 space carpark. On our return from an afternoons outing , we turned into the car park to be greeted with tape around all the spaces. The desk manager then came running out and starting shouting at us that we couldn't park there , as it was reserved for the porsche car club who were arriving with their cars shortly. He was extremely rude and told us and other guests that we had to find a parking space on the public road . No parking for us mere mortals who probably had paid a higher premium than a group rate that a club or group might have received. So all other guests who were parked there , were also told to leave. This , really irked us enough to complain, to no avail. In the Irish hospitality business, this would be totally unacceptable. I would comfortably say that this is maybe 4 star , but probably below this rating , but I can definitely say , we would not stay here again. In fact we visited two other 4 star hotels very near here and down on the new town opposite the beach , that looked to be of higher standard. Very disappointing service and one very rude staff member.

A large hotel with some good facilities and well appointed rooms but a few points to be aware of. For floor 2, you need to take the lift to floor 3, walk to the other end of the hotel then go down to floor 2, leave plenty of time and be prepared for a walk. The Carlos V is a very long walk outside of the old town and harbour where the main restaurants etc are located. A taxi both ways will cost €30, hotel called a taxi for us and there is a taxi rank at the harbour for return journey. Be aware there’s nothing much close to the hotel and beach is rocky with seaweed. Hotel has a buffet breakfast that was great and included for dietary requirements. Restaurant was ok, and a la cart menu was not too expensive. There was a function on Saturday which closed the pool bar to guests (fair enough) but the restaurant was also closed to guests, with no other options which was not good at all! Sunday evening, the restaurant ran a buffet that was not good value, limited selection and €35 each, desert only if asked for (negotiated no extra charge!).

We’ve just had 9 days at this beautiful hotel in a double superior room with balcony overlooking sea and pool. Room was large, modern and clean. Lovely large bathroom with complimentary products and hairdryer. Mini bar and safe also. Huge storage / hanging space in wardrobes. We asked for a rollaway bed for our daughter which was kindly provided. All staff were lovely and very helpful. Pool is large with plenty of sun beds and never an issue finding one no matter what time we went to the pool (opens at 10). We hired a car and always able to park near hotel or in their small car park. Walk to old town is a gentle 15 min stroll along the stunning seafront road with market sellers at night, bars and restaurants en-route too. Overall a wonderful stay in beautiful Alghero and will surely return to this hotel.