Anji Sky Land Squirrel Tribe Hotel

Overpriced family hotel with outstanding views but room for improvement. I reserved the room a week before arrival, which meant the room rate was almost 2000 RMB a night. At this price, I was expecting excellence and arrived to mediocrity. I travelled with a Chinese friend and when we arrived, although the room was booked in my name, they chose to speak to my companion. When I tried to speak, the staff smiled condescendingly and then continued to talk to my friend. I was surprised to receive xenophobic behaviour in modern China, especially since I can converse in Chinese and there are many translation and AI chatbots to assist with communication. We walked to the room and on inspection we discovered the door hinge was broken, dust and hair on the floor, hair on the mattress which was accompanied by a yellow stain (photos 3-7). As the staff couldn't communicate in English, I messaged Trip.com and decide to resolve the issues the following day. The staff had been informed of the poor quality of the check-in and the cleanliness of the room and offered to upgrade us to their sister hotel, Banshanyinzhu Resort. The view from the room (photo 1 & 2) was stunning and the room looked pristine how on inspection the room had not been deep cleaned since either its construction or refurbishment with dust in the high shelves, on the shower head, sawdust behind the bedhead, leftover building materials under both sinks (photo 8-11). We informed the hotel, as we had been given a WeChat, and they came to witness the simple inspection. They offered to move us again but as this was our last night and we chose to stay based upon the views and then went to dinner which the hotel offered as part of compensation for the previous night. Arriving at the restaurant, uncleanness was concurrent theme (photos 12-14) with the dishes not being clean and the lazy suzanne not being wiped down. Fortunately the completely meal for two was well portioned and seasoned (photos 15-18). After a filling and tasty meal, I had a shower and felt a slight pain on my foot to discover that the nails attaching the carpet protruded through and some flooring was broken causing a minor scratch. All of this could have been avoided had the staff been more diligent. Did I overpay? Yes Was the service mediocre? Yes Are these challenges easy to overcome? Yes Have other customers made similar complaints? Yes Will the hotel improve? I hope so Is the location memorable andbeautiful? Yes Would I revisit? Yes Regardless of the fact they have some untrained and unprofessional employees and they need to improve their cleaning standard and ensure that maintenance does a proper inspection after a fit and finish, the location is great and it's very easy to get into the park. It's very family orientated and I'm sure children could make lifelong friends here. If you're considering going, I'd highly recommend price watching. It's not a perfect product so don't overpay, like I did, and expect a 5☆ experience.

Highly Recommended! The hotel offers what it promises and provides quality service with exceptional views! Location ⭐️ Perfectly nested in the picturesque Anji natural landscape! Ridiculously close to the tele cabins to Skyland- which is an adventure land park/hiking/ skiing: Cleanliness ⭐️ The room was very clean and nicely set up. Everything was carefully designed and hygienic. Staff ⭐️ Very helpful! (Despite my limited Chinese). We got an upgrade and lots of smiles!! We definitely recommend to friends!

It was really nice for kids and adults both … the service was fast and very hospital … the breakfast was suitable for international ….and night we enjoyed bbq…. swimming pool and hamsters and glass bridge nearby and many things nearby to let u relax and enjoy some days

The hotel is beautiful and rooms are nice, modern and very clean. Thebstaff is super friendly and goes out of their way to help. Our Hotel contact was Vera. She was very helpful and really quick to respond to our requests. They are all so great with children … this hotel will be my to-go hotel in the future when we travel to Anji. The hotel is close to the Sky Land Scenic area (5 minutes ride) and the have shuttle buses going there very often. They are building heavily in the area….is not loud though, but you can see new hotel constructions around.

松鼠🐿酒店小胡管家服務挺好的，會耐心解決，小朋友想喂瓜子，小胡管家還給了點我們瓜子讓小朋友喂小動物。 酒店中間有喂松鼠🐿，有健身，有桌球，有滑滑梯，泡泡機，有魚，小白兔，孔雀，小朋友可以在裏面玩很久。去景點有車子接送，還挺方便的。 吃飯的話我們當天晚上是點的外賣，還挺方便，速度也挺快。回去的路上有看到也有飯店吃的，也不遠。 就是去的那天有點冷。山裡的温度還是相對低的。

這次來安吉，讓我有種回家的感覺。儘管每到一個城市，都做詳盡的攻略，但是遠不及酒店管家小林帶給我的安全感。提前電話聯繫☎️，預約加了微信，詳盡到酒店位置，早餐時間，當地氣温。這一點我真的給雲上草原點個贊👍🏻房間不大，應有盡有，雖然陰天，但是景色很美。希望下次還能再來！