DaveAllen1981
27 de agosto de 2024
We had a 14-night stay at Miracle in August 2024 with our two sons (age 10 & 7). The hotel itself is very modern and clean, with good size rooms. The food choices were plentiful with a wide choice of dishes and different nightly themes within the main restaurant. Unlike most all-inclusive buffets, the food here is served to you. The A La Carte restaurant was also lovely - we enjoyed their Turkish menu there one night. There were also outlets near the pool during afternoon (burger/chicken & chips, pizza or jacket potatoes, plus ice cream), and also a kebab cafe, pita hut and BBQ serving in the gardens area, plus fruit at the bar nearest the beach in late afternoon, an afternoon tea in the main lobby bar from 5-6pm and a post-midnight snack offering (which we didn't experience!) so there was never an excuse to be hungry! There was also a wide range of drinks (with international brands) and you can ask for other cocktails than are advertised, such as Aperol Spritz. The main pool is huge, with accompanying kids pools, two other normal-depth pools, an indoor pool, a splash park and also slides for both grown-ups and smaller children. Most staff were friendly, and Resul from the animation team was particularly engaging, especially to our children. Resul also ran the twice-daily darts games in the bar area. The main pool also had activities through the day (such as aqua gym, water polo and midday challenges). There was a mini-club which we didn't use as our children felt too old when they looked in. The gym was well-equipped, although lacked any towels for use when exercising (I took my own after my first visit). The evening entertainment in the amphitheatre varied in standard and some of the main stage bands/singers were not to our taste. Guest relations were also helpful, particularly when our son's bedtime teddy disappeared (wrapped up in the duvet most likely) and was returned to us following an adventure through the washing machine. We also had an issue with our safe late one night (beeping but not opening) but this was quickly resolved with batteries replaced within 30 minutes. Some of the negatives we came away with: there was an incident one afternoon where faeces appeared in the pool (and also washed onto the side) - we informed staff from housekeeping, lifeguards, animation team and someone from the mini club and it took at least an hour to deal with. In that time, the pool remained open (with children shouting at others to swim away from affected area) and it was only our suggestion of placing a "wet floor" cone near the area which stopped people trying to enter via the closest stairs. We avoided this pool for the rest of the day. As so often happens, sunbeds were often reserved from early morning. On one occasion, we saw housekeeping remove some towels from unattended sunbeds close to us, but did not leave a note. Another group then used these beds but when the original group appeared this then caused a heated argument with no member
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