Hotel Soleil La Antigua

My family and I spent two nights at this hotel. The staff were helpful and courteous. We stayed at the villas which in my opinion need it to be updated. The food was pricey, so we elected to eat out. Overall, I think for the price it could have been better.

This is a large sprawling complex, with a few restaurants (and a strict no own food policy). a tiny gym, several pools, and a series of meeting rooms. It is well placed for a short walk into the old part of Antigua, mostly avoiding the every-busy main street.

Great hotel, very clean and comfy. Service was superb. Some people could findcit outdated but I really think it has a lorlt of charm. Very spacious room and gardens are really well kept. Location is just great. Service at restautlrant was excellent.

The morning after I checked out of my room, I called to find my electric toothbrooth. It disappeared! gross. Olvide el cepillo de dientes electrico en la habitacion... llame el dia siguente y no se encontro. Quien roba a un cepillo de dientes.

This was probably the number 1 hotel in town. Many years ago. The hotel is fairly large and well kept, but definitely has a dated feel to it. The bed was good, but room amenities were poor: the light in the bathroom was very dim, the safe didn't work, there was neither fridge nor water cooker in the room, and only very few power outlets. The noise isolation of the room can equally only be described as poor. The "average" score is also applicable to the "fitness centre" and "wellness area", which are both in need of an overhaul. It was the first time in my life that I was given a towel with an identification number (at the fitness reception), not really sure why. The breakfast was good but not great (fresh fruits, but no fresh juices or cappuccino), and the walk from the hotel to the centre is along a street so full of exhaust fumes that it is almost unbearable.

We had a pretty lukewarm experience here at this hotel. When we checked into our room, we can see that it's quite old/dated, but perhaps that's what people want in Antigua. Here were some issues we had: Safe - locked when we entered - had to specifically call the staff over to open it with their master card Phone wasn’t working - Quick Buttons to the Front, Room service, etc all not working The hotel was extremely dark inside, very limited lighting. I suppose it's their way of trying to be environmentally friendly? Provided a ceramic jug that I guess filters water, though I would’ve preferred if they just gave two water bottles. Shower Water was lukewarm at times Or not stable (suddenly cold, suddenly hot) The room service food is actually quite good, but there were a few things that happened which lowered my rating: The tiramisu we ordered had gone bad, it was sour. The staff was nice enough to replace it with a different cake but we still paid extra for it (ie: the tiramisu was more expensive than the replacement cake we got) We really liked the lasagna we ordered, but the next day it was no longer available and menu prices suddenly increased so that was rather upsetting to have the menu price change in the middle of our stay. No outside food can be brought in, so you're stuck ordering what's offered at the hotel. The most upsetting thing that occurred was that the night before we had to leave, our next door neighbor was extremely loud from 1:30 to 3am. They were having a party! Do hotels in Guatemala not have quiet hours? Anyways, since the hotel staff never replaced our broken phone, we had to WALK to the front desk in the middle of the night to complain about this. Although they did send someone to tell the next door neighbor to quiet down, soon afterwards they got loud again and when we called front desk again to complain, we were pretty much ignored. This was extremely frustrating to not have quiet hours at night time to rest. Their breakfast selection was alright, though it's pretty much the same everyday so it can get pretty boring. The only thing going for this hotel is the name and I suppose the outdoors public area decor was quite nice. Staff members are nice in that they greet you, but can be pretty useless if you actually need them for something (ie: loud neighbors).

I used the hotel for its swimming pool and sauna, steam room and jacuzzi. I initially paid for use of the items above for 2 weeks. When I wanted to add a week, they doubled the price and claimed first that it’s now higher occupancy. Then they said later that it was misquoted the first time! On principle, I did not renew as those are deceptive and dishonest business practices. Also, the lap pool is way to cold to swim in. (75 degrees F, which is freezing to a normal human) The “heated “ pool is also very cold in the morning hours. It gets heated if there’s sunshine. But there’s more; The sauna is a joke. You can stay 20 minutes in it and still not break a sweat! It’s just warm. I reported it to the Managers but it seems they are trying to save on electricity so instead they keep it set low but claim to have a sauna! I even pointed out “normal and customary” temperatures based on a google search and showed them. A simple thermometer would end the debate but they don’t want you to see the temperature. Now, the steam room; Walk in and it’s off. You need to depress a button on the wall and keep your finger firmly pressed on it to make steam come out. Once you remove your finger, the steam stops. Really, who is going to stand there with their finger firmly on the button for 3 minutes. Thirty seconds or even a minute doesn’t do the trick. The tiled walls are COLD! The gym / workout area is a joke as well. I have more space in my own room than this “gym”. There’s a few machines and that’s it! No space to stretch or have yoga mats anywhere. No ventilation. To call that a “gym” is just more misleading advertising. Overall, the facilities are poorly lacking in upkeep. The door to the sauna has a handle that will pinch or even break a finger as it does not allow a hand to grip it and shut it properly. There is also a sharp metal contraption near the jacuzzi sticking out from the wall. What is it doing there? The water slide by the pool is rusty at the base and wobbly when on it. Anyone over 150 lbs is taking a chance. If you want a real 5 star hotel in Antigua, the Hotel Casa Santo Domingo is the place to go. That’s equivalent to a Hilton or JW Marriott. Howard S.

Avoid at all costs. The hotel charged us twice for our stay and have refused to refund us. They have fraudulently charged hundreds of pounds to my card and claim it was my fault for not alerting them that I had already paid. Despite initially admitting it they had charged me double in error, they have since turned very nasty and are now failing to reply to my correspondence.

We pay monthly for our kids to swim in this hotel and the pools are advertised to be heated, but they are almost always freezing. They are also often not clean. They need to improve their pool maintenance.