Crowne Plaza Resort Changbaishan Hot Spring

We stayed 2 nights in Crowne Plaza and it’s a wonderful experience! They assigned assistant 莹莹 and 小杜 during the stay and both of them have been very helpful and patience with all our enquiries, from travel itinerary, facilities, feedbacks and transport arrangement. They also sent us ginger tea and fruits when we ended our activities. We are carefree during this period and just enjoy ourselves in Changbaishan. The hotspring is very well maintained and pet paradise is contented as well. Will definitely visit again!

Very nice place to stay already for the second time 👍🏼 would recommend it for everyone who likes a very clean hotel with a great hotspring, sauna and relaxation. The hotel staff also helped us book the tickets to the Changbaishan mountain with a VIP access (where you don't wait in lines). There is a small animal park behind the hotel - very nice for the small kids! The breakfast was delicious!! Very much appreciate the hospitality and see you soon Crown Plaza Team 🤝🏻😊

Best hot spring hotel in changbaishan. Hot spring is very clean. Hotel service is good. Restaurant breakfast is full of options. Manage to see the first snow this year.

Very wonderful mountain view is available from the room. Enjoyed hot spring and had simple but happy dinner in the hot spring. First floor’s interior for breakfast was elegant and beautiful. Don’t forget the free bus to the train station which available with pre-booking in the front. Happy to have a super good service from the hotel teams 👍

管家邹明and 小张, have been super responsible, patient and responsive. Reponsible Few days before our stay into the hotel, they already started checking in with us about our itinery. With that, they took an initiative to arrange the tickets and transportation for us, from the moment we step into 长白山 till we left the hotel. Patience We are totally clueless that 长白山 doesnt have over the counter ticketing office till we about to step foot into 长白山. So for few days we were frantically trying to figure out how to buy the tickets online. Luckily, the 管家team patiently, with our broken chinese, guide us to getting the tickets. Responsive The team doesnt seem to be sleeping. Over the past few days, from pre check- in to post check-in, i have been sending messages/enquiries at different timing outside of working hours (11pm, 12 +am, 5am, 7am), and surprisingly they managed to timely answer them. Overall experience is 5 star.

Extremely warm and helpful staff (special mention 小姜 who was very personal with the service) with a great spacious room. Location is also conveniently near to tianchi. Hourly interval bus to the ski venue. Overall great stay!