Vantaris Palace

Fabulous hotel in prime location on beach front Accommodation beautiful comfy beds ,great ac units .Clean and bright. Excellent cleaning service with fresh towels and beach towels daily. Breakfast and dinner buffet style with a wide array of foods to suit all tastes and top standard. Staff very friendly and helpful. Terry in the leisure and spa so helpful and knowledgeable about the area. Had a spa treatment with Konstantina which was so so good.Would highly recommend this hotel the only downside was visitors has to cross main road to access the main hotel but otherwise could not fault this gem of a hotel. Will be back!

Overall a good holiday but cant help but feel disappointed. Rooms were nice and clean, food in the buffet was good with plenty of choice. Predominantly German guests who preferred the beach to the pool so always plenty of sun loungers available and no morning rush to grab one. Main drawback however was the poor bar service. The restaurant team were fantastic and the mangeress was lovely to our kids and made a huge effort but the bar staff didnt seem interested at all and were quite rude at times. Panos bar was a joke and it took 45 minutes one night from point of order to getting our drinks. The bar wasn't even busy. We complained about the service and were told simply to talk to reception. When we did tell reception they didn't seem interested in the slightest and when we checked in again in the morning no notes had been taken so the staff were unaware. The evening entertainment was also very poor and the kids were bored so not really a great hotel for families. Beautiful country and good memories with friends and family just let down by some staff that need some customer service training.

On arrival the staff were very welcoming, check in was easy enough and the hotel is spotlessly clean everywhere. Room was lovely, nice view of the sea and had a fridge, iron, hairdryer, kettle and a tv with a few English channels on. The food here is wonderful and so much choice everyday. The beach is probably 300m walk and has sunbeds to lay on, no charge. Lovely beach and clean. My reason for only three stars for what is a lovely hotel is that for one our towels were not changed once during our stay. Also the drinks we had on arrival were disgusting and expensive so we paid over the odds for something that we didn’t enjoy. There is a shop here but it’s so expensive so my advice is to visit the supermarket over the road which is literally half the price and you’ll get more for your money there. We bought drinks and snacks etc there and just sat on the balcony and had them in the evening after dinner. Never had a drink with dinner due to the fact they tasted so bad and also they leave bottles of beer unopened and left to go flat right next to the waste food bin at dinner. I wouldn’t visit again but apart from the negatives it’s not a bad hotel at all.

We stayed at Vantaris Palace in October-November 2023. Two adults and two teenage kids. Location: The hotel is located on the beach and has a dedicated piece of it too. Easy drive from Chania airport (about 45 min). The hotel is on the outskirts of the village and the nearest supermarket (quite decent) is just in a 3 min walking distance. The hotel grounds are very green and well looked after. There are lots of pretty palm trees there. Car park: The car park is large and there is also plenty of parking on the nearby lane. Reception/Main hall: The main hall has lots of sofas and armchairs and coffee tables. There is also an adjacent bar there and a jewellery shop. Rooms: The rooms are very clean and have all necessary facilities, such as a mini-fridge, a kettle, a safe box (at extra 2 EUR per day), a TV set, an Air Conditioner, all shower accessories (shampoo, shower gels, soap bars...). The balcony door has a sliding anti-mosquito net which can help a lot (there were not many mosquitos during out stay there anyway.) One small and one large towel per person get changed daily. A pair of soft slippers per guest is provided too. You also get a large good quality beach/pool towel per person which can get exchanged twice a day if desired. Swimming pools: There is a selection of swimming pools of various sizes for adults and kids. The pools are open between 10:00 - 18:00 and there are plenty of free sun loungers and parasols around the pools. A lifeguard is present there too, so the kids can be left unsupervised if necessary. Restaurant/Food: There are plenty of tables of various sizes both indoors and outdoors by the swimming pool. The food variety and quality is great and is probably better than in the village tavernas. On Wednesdays they do Greek nights with traditional barbeques (souvlaki, gyros, etc..) in addition to the usual selection. Entertainment / Games rooms / Sports facilities: During our stay there were visiting musicians, dancers and other entertainers in the evenings. On the Greek night there was a traditional Greek band and dancers. Not too loud or noisy, so you can relax quietly in your room or in other areas if you want to avoid the evening music. There is a tennis court, an outdoor table tennis as well as an indoor games room. Spa/Massage: (We have not used these so cannot comment). Beach bar / Taverna: There is a dedicated taverna + beech bar - it offers a good choice of meals for lunch and they serve great Greek coffee! The food and drinks can be charged to the room. Beach: The beach is mostly sandy with occasional small pebble patches. There are sun loungers and parasols (3 EUR rent per bed per day and can be charged to the room, so there is no need to carry cash to the beach). There are fresh water showers too. Staff: Very nice, friendly and helpful staff everywhere! Overall impresson: Excellent, all of us liked it very much and we are likely to go to this place again.

Kids friendly resort. Bang on the beach , best for family with kids. It has kids activities too and kids care so that you get some couple time to enjoy. Awesome food and great ambience. Every night it has some events after dinner. Great pool and staff.

Despite our overall positive experience at this 4-star Greek hotel during our family holiday last week, an unfortunate incident left us feeling upset and disappointed. This was our second visit to the hotel, as my parents had previously enjoyed their stay there and invited us to join them this time. However, on the second day of our holiday, we discovered that my father's wallet, containing a significant amount of money, had been stolen from our room while we were present. The incident was deeply shocking, especially considering that it happened within the confines of the hotel. To make matters worse, when we reported the theft to the front office, it seemed as though they didn't believe us initially. We had to return the following day to confirm the disappearance of the wallet and establish that only the maid had access to our room. Although they eventually read the lock, we were never informed about the outcome, and the management never reached out to offer any support or reassurance. Despite the unfortunate circumstances, we must commend the fantastic restaurant team who went above and beyond to help us during this difficult time. They were truly great people and wonderful hosts, going out of their way to ensure our dining experiences were enjoyable. Their hospitality made a positive impact, and we appreciated their efforts in light of the challenging situation. It is regrettable that the incident marred our overall impression of the hotel. We hope that the management takes the necessary measures to address such incidents promptly and ensure the safety and well-being of their guests. Despite this setback, we managed to find some solace in the remarkable service provided by the restaurant team. We sincerely hope that future guests have a more positive and trouble-free experience at the hotel