W2k
11 de agosto de 2022
The sports theme is everywhere in this hotel and it's great to see, a nice change from all the anonymous hotels out there. The room was comfortable and well equipped. Breakfast was fantastic and I would strongly recommend it if you're staying here, though there is a bit of a walk from the rooms to the restaurant. Parking very close to the hotel entrance outside was free, with plenty of space. The hotel appears to be in a calm and beautiful area. Unfortunately, the booked rooms did not match what we received when we arrived. Even though a suite was included in the booking - and pre-paid for - we only received normal twin rooms. Upon raising this with the front desk and asking for a partial refund they promised to get back to me via e-mail, which they never did. I raised the issue with the booking agent who also contacted the property, but they refused to refund the partial cost. I'm afraid this cast a shadow on an otherwise pleasant stay and I'm upset that the hotel was not be willing to compensate for their mistake, even just the cost difference.
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