Hotel Forn NOU

We contacted Hotel Forn Nou wanting to stay in May. We initially received a reply from someone called Toni but information in his response differed from the information on the hotel's website, particularly regarding the free cancellation period. In the email they said up to 30 days, where as on their website it said if you take the flexible rate it is free up to 1 day. We also asked them to clarify issues regarding the bathroom which they didn't respond to. We were holding a flight so immediately emailed back asking them to clarify the situation.We received no reply so, as we did not want to miss out on our flight, we tried two more times and again no one replied. I would add that another member of the family also tried and experienced exactly the same, i.e. they received an initial response but when they asked the hotel to clarify details, no response was received. In view of lack of clarification we felt unable to book and therefore no longer able to secure our flight at a sensible price. We are very disappointed particularly as the hotel mentions how good their customer service is; this was certainly not our experience!

I hated, hated, this place, I wish we’d never stayed there I’m sure that the actual hotel rather than the annex that we were in must be better, it has to be better. Ok some may say that the breakfast was adequate but obviously not me. Now that we’re talking about the breakfast, here are my observations Lots of people doing nothing whilst the guests wait, Ok if you’re giving the owner a T shirt you may get better service or if you need aid with planning a cycle ride then maybe he’ll drop everything to accommodate. What really got me was the time to get a coffee, the shot glass size glasses for juice and the leftover, dehydrating, disappointing cold meats and cheese offerings. Now we’ve covered the breakfast, let’s address the annex (not the hotel), our room seemed nice enough until you opened the window and smelt the drain by the pool (small plunge type thing (the pool not the drain)). But it was OK, the maintenance man was putting 99 % acid into said drain to fix the smell (99% acid that close to a pool, where people walk around in bare feet?!). Note before moving on, acid didn’t fix the problem, strange “bubbling” the next day. The room:- Problem with shower door Room could be cleaned up until 4 o’clock in the afternoon One window no curtains - you woke with the sun No phone in room, so when you had a problem you had to go to the hotel, note, most of the time no one on reception, so you then have to use your phone to phone their mobile. Oh the laundry room (I nearly forgot) directly under our room, you get to enjoy the sound of the tumble drier into the early morning. Now for the fridge incident. The fridge didn’t work in the room, I went to get ice from one of their restaurants, there then ensued a grand argument, where the waiter argued that you only needed 4 ice cubes to chill a warm bottle of wine. How petty, he got quite upset and demanded respect! Finally (I really could write forever), the roof top restaurant which was the primary reason for choosing the “hotel” was closed. This is not mentioned on their website at the time of our visit.

Questo fantastico hotel si trova ad Artà, un incantevole paese, in posizione perfetta per visitare il nord-est di Maiorca. L'hotel è gradevole in tutta la struttura, tradizionale e moderna allo stesso tempo. Il personale è molto cortese e accogliente, la cena al ristorante buonissima, la colazione abbondante e gustosa. Inoltre, il rapporto qualità / prezzo è ottimo. Abbiamo soggiornato nella Suite Piscina Privada che ha appunto una terrazza con piscina privata. E’ stato fantastico fare il bagno: vista stupenda su Artà, atmosfera magica, massimo relax. Super consigliata per un viaggio romantico! Grazie all’Hotel per questo straordinario soggiorno.