Hotel Ascona

The hotel offers beautiful views of Ascona, the lake and the mountains. It has a heated swimming pool and a beautiful garden. The rooms were very clean and welcoming. The staff was nice and client oriented, really making you feel comfortable. We truly enjoyed the experience and definitely will go back.

This was a superb and very comfortable hotel. We were upgraded to a family room with balcony and lake views although the extra space included a room with bunk beds which we did not need. The hotel has had a total refurbishment in the past few years and is contemporary but not too modern. Service was top notch. Although there was a wedding on the night we arrived our small group ate in the restaurant and had outstanding food. Superb breakfast.

We booked 3 nights at this hotel and I was a bit apprehensive having read previous reviews but what a wonderful, positive surprise. We were picked up at the train station by the hotel courtesy service. Greeted by the reception staff and offered a welcome Prosecco or soft drink and snack. The room with large balcony overlooking the spectacular scenery was very nice indeed, including outdoor futniture. The room was spacious, extremely clean, modern, very comfortable bed, little bouquet of fresh flowers, selection of fresh fruits and sweets. A kettle was provided on request. Bathroom was large with all amenities. Breakfast was super with selection of fresh fruits, yoghurts, muesli, cereals, cold meats and cheeses, salmon, eggs, pastries and more. We had dinner in the hotel two nights (because the first night was so good) and the choice as well as the food was excellent. Compliments to the chef and his team. The gardens are beautifully maintained with sun loungers dotted around as well as around the pool area also with magnificent view. There is a very pretty pergola with outdoor seating where you can enjoy food or drinks overlooking the pool and wonderful scenery beyond. I paid particular attention to the staff due to previous reviews and found them somewhat surly although helpful and professional. However, we did get a bright smiley good morning from a guy who hoovering the corrider which compensated nicely. Also the lady who greeted us at breakfast and dinner was very friendly and chatty (I think she is a member of the family who owns the hotel) which I think is a nice touch. The hotel is located about 10 minutes walk down to Ascona centre and lake, probably a 15 minutes steep walk back up which we enjoyed as a form of exercise. The hotel provides a courtesy shuttle service on request also to and from Locarno train station We have visited this hotel a few times over the years and it just gets better and better. Well done team Ascona! We are already looking forward to the next visit and highly recommend it. A few more smiles from the staff, a show of friendliness and it would be perfect.

We recently stayed at Hotel Ascona for 3 nights, in the midst of a 16 day trip through Switzerland and Italy. Our stay in Ascona and at this hotel was one of the standout memories for my wife and I. The hotel is very nice, super clean and the staff there goes out of their way to be helpful. To give you an idea of what we mean... Early in our stay, we met the man that owns the hotel. He is on-site each day and clearly is passionate about hospitality. My wife has severe food allergies, including gluten, dairy, soy and corn. Typically when we alert a restaurant about this, they suggest she stick to salads or maybe a protein and a vegetable, inevitably prepared with little to no flavor. This man, instead, invited us to dinner and had his chef prepare a 4 course meal, with our own personal menus and at least 2 things to chose from in each course. What makes this even more amazing is that dinner was included in our hotel package. He easily could have suggested fish and asparagus and considered it done. The food at this hotel was as good as anywhere we ate in our stay in Europe. I know I am spending more time addressing the restaurant than the hotel but it gives you an idea of the hospitality of everybody at the hotel. The next day the front desk helped us arrange a boat ride to an island in Lake Maggiore and contacted the restaurant on the island to prepare them for my wife's allergies. This was not an excursion they made money on, it was simply a ferry to a nearby island. We will go back to Ascona and we will certainly only stay at this hotel.

We returned back to Geneva today from this hotel, but the check-in experience 2 days ago was an eye-opener. Check-in receptionist was very aggressive - i) She didn't know if we booked 1 or 2 rooms for our 4 family member party even though we were in their reservation system. ii) She proceeded to explain they might have to call the police depending on how we explained who would be sleeping overnight, with 2 parents and 2 teenage kids in tow, in the 2 rooms booked (yes she finally figured it out and seriously ??!! ) iii) She insisted on correcting our car registration being from "Genève" not Geneva. Probably more suited for Swiss German or Dutch guests. We scouted out Hotel Tobler next door, for next year, another 4 star establishment and they were way more friendly. We drove in from Parco San Marco Resort, Porlezza (40kms away in IT), and they REALLY know how to do 4+star hospitaliy !

We spent three nights at the Hotel Ascona. Upon our late arrival, we were “greeted” by what appeared to be a night porter. He did an extremely poor job of checking us in. We had to pay for the stay upon arrival which is okay, but when my partners card didn’t work the first and second time he made us feel like he didn’t believe we had any money in the account! It was quite uncomfortable. My partner tried to tell him that tapping the card wouldn’t work because it was way above the limit to tap, but the young man wouldn’t listen. In the end, he rang his supervisor who advised him to input the card details manually. Of course this worked. It wasn’t exactly the warm welcome we were hoping for. The room was nice and we can’t complain about the facilities at all. The pool is beautiful and the view is spectacular. Again, breakfast was lovely. Lots of choice. But the staff there were quite unfriendly again. No one greeting you or showing you to your seat. Which I think would be expected in a hotel of this standard. On our last night, we asked reception the book us a taxi for 8am the next morning to take us to Locarno train station. The same man who checked us in was behind the desk and he confirmed that it would be there for us. At 10 past 8 the next morning the taxi was still not there. My partner went back into reception to ask could they ring the taxi company to make sure someone was on the way. The woman at reception said she didn’t know what company the night porter had rung the night before. My partner replied that neither did he. She very sarcastically replied ‘Super!’ and proceeded to storm off with the phone. Eventually a taxi came but to say she was no help was an understatement. This hotel is lovely but the staff were a big let down. It left a bad taste in our mouth and I wouldn’t recommend Hotel Ascona to anyone because of our experience.

We stayed at Hotel Ascona for 6 nights while my husband attended a conference. The grounds were absolutley beautiful. The room was comfortable, clean and had a really nice view of the pool, and surrounding scenery - the lake and mountains - which I could not take my eyes from. The town is easily within walking distanace - food, shopping, whatever you desire. The whole town is captivating. The staff was very friendly and helpful. We met the owners - who were delightful and gracious. Thhe food was superb.

Wonderful location with very well kept garden. Rooms very clean and well appointed. My wife needs a special diet and this proved rather difficult. Breakfast is excellent. We can recommend this hotel for a stay in Ascona

There are two 4 star hotels next to each other on the way to Monte Verita in Ascona: Hotel Ascona and Hotel Tobler. I have visited (along with my 15 year old son) Hotel Tobler in April 2021 and because we liked Ascona a lot, we decided to go again in October. However, as Hotel Tobler was sold out, I decided to give also a chance to the slightly bigger Hotel Ascona. Below a comparison of the two hotels, based on my two stays. Executive Summary: Hotel Ascona seemed to me to be a Hotel that passed its peak. The cost of the Standard double room was 320 CHF per night including breakfast, which is a high price to pay for what we got in return. The toilet of my room (Room 105) had no window and no ventilation, something I cannot accept for a 4-star Hotel. Furthermore, the walls of the room were probalby made out of Carton, as we could hear people talking in the next room, the television playing sometimes till the early hours of the morning, not to mention that we could hear everything from the toilet next door (or the toilet above). The hotel is comprised of two buildings, so (I am assuming and I hope) my room was in the older bulding. All the rooms on the first floor of the hotel have less sun exposure during the day than the rooms in the 2nd, 3rd and 4th floors. However, in particurar room 105, which is at the point where the two buildings meet, gets even less sun, as it is blocked by the 2nd floor balcony of the 2nd building of the hotel. As a result, at around 15:00, when the sun is at its warmest in October, the balcony was in the shadow. Finally, apart from some bright exceptions, the ladies at the reception took their job with a sense of indifference, relatively casual and at times we felt lazyness from their part. Rarely were information offered in advace and every time I asked for more details/information, I felt I was disturbing them. From the first minute in this hotel I have not felt welcome by the Reception ladies (with one bright exception) and that theme carried till the end of the 5 days we stayed there. Because of the reasons above, Hotel Tobler is for me the better choice between these two hotels. Details: None of the 4 nights I slept in Room 105 felt relaxed and refreshed. Exactly the opposite: every noise from the corridor and the rooms next door would come into the room. Especially during night 3, the television of a room next to ours was palying till 1:10 am and after that the couple in the room had a discussion. I would manage to close my eyes and sleep for a few minutes and then wake up again hearing them talking and that till about 3am. I was debatting with myself whether to wake up and start looking for this room or try to sleep and raise it with the reception in the the next morning. I decided for the later. So, in the morning, I went to the reception and told them what I experienced. The attitude was as follows: "In the room to your right there is a 70 year old couple, so it is not them. In the room on your left ther