Brandshatch Place & Spa

My daughter and I decided to treat ourselves to the “Mid week Spa experience for 2 Spa Day which was £100 each. Having been today, we are wondering how on earth they justify that cost?? The £100 doesn’t include any food or drink whatsoever, we weren’t even offered so much as a glass of water on arrival when we sat down to fill in the consent forms. We “upgraded” and paid £22.50 each extra for lunch, to be given the choice of a toastie, omelette & chips, or a salad, and either fresh fruit platter or raspberry meringue tart to follow. To be fair the main courses were reasonable, but the fruit platter was meant to come with mango sorbet which they forgot, and the pastry case of the raspberry tart was tough as old boots. £45 for the 2 of us and not even a soft drink included. So for your £100 a head, you get the use of the one tired looking pool that’s crowded if there were more than 2 of you in it, a steam room, a sauna and a jacuzzi. Although the jacuzzi wasn’t working on the day we visited. To give them their dues they had phoned us the day before to tell us this and offer to change to a different date, but this was the only date the both of us could do so we stuck with it. But no offer of a reduction in price or even a complimentary drink by way of apology. We did both have a back & shoulder massage which was okay, nothing special, just a basic massage oil used as I didn’t smell any scents at all. In and out in 20 minutes, when advertised as 25 minutes. There is meant to be complimentary coffee in the Amber lounge but when we went in there at 11am the machine wasn’t even switched on, there were no cups, and no glasses for the water. We left immediately after lunch as there was nothing else to do. We were so disappointed, paying that much a head we were expecting so much more. Next time we’re going the local swimming pool and a Wetherspoons afterwards. It’ll be a lot cheaper and more choice of food.

Afternoon Business Networking Tea with Kent Invicta Chamber of Commerce Such an enjoyable and pleasant experience at Brands Hatch Place Hotel & Spa for our Business Networking Afternoon Tea with Kent Invicta Chamber members and guests! 🍰☕ From the moment we arrived, we were greeted with a warm welcome and discreet, attentive service from Tomas (General Manager) and his exceptional team. They went above and beyond to make Kent-based businesses feel at home, offering insightful tours of the corporate facilities and engaging with first-time visitors, who had never visited the hotel before. The event was a perfect blend of networking and indulgence, made even sweeter by the hotel's generosity: kindly donating leftover cakes (who leaves cake?!) to a fellow Chamber charity. 💛 An exquisite afternoon, and we can't wait to return! Highly recommended for both business and leisure. #NetworkingWithCake #ExceptionalHospitality #BrandsHatchPlaceSpa #CelebratingKentHotels #HandPickedHotels Kaz Macklin Kent Invicta Chamber of Commerce

Wow we enjoyed a wonderful family celebration with private dining. Staying over 3 nights and our family including young children for a 1 night stay. Food was amazing, rooms were delightful and they catered for all the family rooms with cots and adding a fridge for fresh milk etc. Staff could not have done enough and so attentive to our needs. We actually felt sad leaving as it felt like a second home. Thank you to those Debbie Katie Christine Julie Shanice Toby Annie Imogen Kate who we got to meet and to those who were behind the scenes making our stay so enjoyable and comfortable. We will be back

5*! Attentive, friendly staff made us feel so welcome during our stay. Exceptional service. Lovely room (master suite). Generous toiletries. We both slept soundly in the super comfortable bed. Scrumptious breakfasts. Good food. Enjoyed the spa facilities. We have been lucky enough to stay in some nice hotels and this was definitely up there with some of the best, so much so, we have rebooked again already for later in the year …. and this time we are bringing friends! Recommend.

I had a spa treatment from Lola , What an amazing experience. Warm friendly approach, sensitive to my need of quietness then chatty when we spoke . I would definitely recommend a treatment with Lola, she is an assert to the company. Deborah 😁

Called for lunch on the hoof and we were warmly received. We would have happily eaten in the main dining room, but this wasn’t proffered, only the bar, so we ate there. There was no music and few diners and therefore very little ambience. Service was absolutely spot on though - friendly, polite and timely. Food was ok, pleasant enough but nothing to write home about and the white wine served at room temperature. Overall then, not an amazing experience, though the hotel and grounds are very attractive and I wouldn’t rule out a stay if returning to the area.