Avaliações do Van der Valk Hotel Assen

While the hotel is cute the service is atrocious. The front desk staff is unprofessional, disrespectful and rude. It's like traveling into the past century and encountering people with no service training and people skills. It is to the extend where I was not able to get a name of the rude personel. She refused to share her name because of "privacy" reasons while they have my passport, credit card and address. Even getting in touch with the manager to resolve the issue was an issue! And I wasn't given a name or a way to contact the manager in timely manner. Again, while the design of the hotel is nice, the staff experience puts an awful taste in the mouth. I come to Assen annually, will never stay at this hotel and will recommended everyone I know against staying in the future.

I stayed here for one night to visit a concert in Groningen. Pricewise it was expensive. But the room itself (402) was big and was modern. Good beds, shower and bath. Mini fridge and small coffee maker in the room. Hotel was full with guests for the concert, but no travel service was arranged. When I mentioned it, they came to the conclusion that it might have been a good plan… Restaurant is decent but not spectacular. Service in the restaurant is good. Extra: hotel has a lot of charging stations for EV.

Very large hotel. Spacious room and bathroom with bath, separate shower and toiletries. Sliding door gives access to shared outdoor space (balcony). We had food in the bar and we really enjoyed it, reasonably priced. Pool table and dartboard in bar area but slightly tucked away. The pool and wellness facilities are free and really well maintained. Very clean and lots of choice: salt sauna, herb sauna, Finnish sauna, hamam, infrared sauna, foot baths and snow shower. Towels are provided and there are free lockers in the changing rooms. Changing rooms are not mixed. Enjoyed our stay.

The hotel offers everything when travelling for business, staff were friendly and helpful, and spoke English too which was great as i dont speak Dutch. The food offering is vast probably the best breakfast spread i have seen and the quality excellent. The room was clean and tidy and my room had a balcony which faced the road giving a nice view but the noise from the vehicles travelling on road could be faintly heard in my room, but I did sleep well considering this. I would definitely stay again and i would recommend to others.

The only chain exclusive hotel (not the international branches) I wanna stay in the Netherlands from now on. It breathes class n style on a gigh level. Perfect airconditioning so you can sleep n breathe normally. Hospitable service by the employees, warm n cosy atmosphere n delicious food n snacks n beverages in the restaurants n cafe's. Only minus point is to pay 10€ for roomservice and that there is no bellboy waiting with a trolley to receive your luggage at check in n transport it to your room so you can grant a tip. N no eredivisie available at ESPN or ZIggogo on your room TV or no chrome cast available to connect your own subscriptions to the room tv or no lobby tv or special room. For the rest top. We appraciate also the Yacuzzi in the bathroom also a jug of water would be nice for at night when you wake up or have to pee at 4 am in the middle of the night. And we need radioservice if possible. I will come back n easy at all highways in NL so reachable by rent a car. Thank you so much for having us n treating us like a royal couple. We visited also other brances van der Valk in NL. Tot de volgende keer!

We hebben éen overnachting geboekt vanwege een bezoek aan een evenement in de omgeving. Bij het online boekingsproces werd mij min of meer een soort ‘validatieproces’ voor mijn identiteit opgedrongen, waarbij ook verplicht foto’s gemaakt moesten worden. Ik weiger dit soort zaken altijd dus ook nu. Vervolgens kun je (gelukking nog steeds) ook bij de receptie inchecken, maar desondanks kreeg ik later, dus na ingecheckt te zijn, een mail dat de ‘validatie’ niet gelukt was met het verzoek dit alsnog bij de receptie te doen. Bij het inchecken werd aangegeven dat het ontbijt tot 11 uur mogelijk was. Toen we ons kort voor half elf de volgende ochtend meldden, vertelde men dat dit tot half 11 was en dus eigenlijk niet meer kon. Dat was minpunt 2 dus. Uiteindelijk nog wel wat te eten gescoord, maar een paar broodjes en wat koffie voor € 15 pp ??? Tenslotte het online uitchecken. Ook daar wordt via een mail op aangedrongen, maar ook dan moet je eerst weer een app downloaden en installeren, dus wederom een nogo voor mij. Bij de receptie kreeg ik nog een rekening voor een diner aangeboden. We hadden inderdaad nog laat een hapje gegeten, maar dat ter plekke afgerekend. Sorry, foutje…. Kon er nog net af. Conclusie: als er ergens een andere accomodatie dan van der Valk beschikbaar is, dan heeft dat mijlenver de voorkeur! Wat een flappentap is van der Valk geworden zeg!