Usuário convidado
15 de dezembro de 2023
Very disappointed in my recent stay. Usually, I am a big fan of Hampton Inn hotels, but this was far below what I've experienced before. Our room had a disgusting, musty, wet dog smell. Had a headache the minute I walked into the room. Pool was closed, breakfast was just ok. Front desk staff very rigid and unaccommodating. Asked for late checkout (normal checkout at 11 am) and allowed nothing later then noon even though we are a diamond member. Arrived back to pack our things at 11:15 am only to find our key access removed. Locked out!!! Had to call manager to be let back into room and remind them we have noon checkout.
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