Imagine Beach Road

Upper room and the view with sky tower, it's wonderful. Room is clean and tidy as welll as big.The hotel is near downtown.

10mins walk to Auckland CBD but no view from the room. And no hotel services such as gym or others, more of a service apartment

Walkable distance to city centre and many restaurants close by. The hotel is clean and room size is decent. One thg to complain about is the check out time at 10am (but we then realise it is the norm in NZ).

The room was wonderful but the best part of the stay was the incredible helpfulness of the staff. She was from Nepal and her name was candita- I’m sorry I don’t remember it accurately. She took the time to help me order an Uber and suggested the haka demonstration at the museum. Her bright smile and helpfulness made my trip so much better

Very amazing and friendly staff. Nice room with port view and good location in CBD.

Hotel room was nice and cosy, no issue with it. However, majority of the receptionist were unfriendly and unhelpful. Did housekeeping after the 1st night but they did not replenish the shampoo and body wash. When we called front desk to request for it, they spoke in a very agitated tone and told us to come to the front desk to collect ourselves even though it was the housekeeper's fault. Stayed for 5 nights and everytime we enter in and out of the hotel, no one greeted or even smiled at us. There were only 1 Indian lady wearig glasses who were super nice to all the guests. The rest need to undergo even the most basic customer service training.

Needs to walk for a bit if you need to get to sky city for skydrive bus and some tours. But the hotel is super clean. Would be better if toothpaste and toothbrush are provided.

Great location, friends staff. Easy to check in and arrived to a clean room.

We enjoyed our time at this hotel. The rooms were clean, modern and quiet. The bed and pillows were very comfy and we felt well rested in the morning. We appreciated that the room we booked had a smart TV that we could connect to easily and watch the Lord of the Rings. We also appreciated that there was a microwave, small fridge and some kitchen items including a cutting board. The shower was huge with great pressure and the bath products contained coconut oil and smelled great. Only complaint we would have for the room is that the pipes were noisy when the faucet valve was opened a little bit and the glass shower door scrapped against the glass enclosure of the shower. There isn't much near the hotel but walking 10 minutes in any direction we could find something to do or eat. At check-in they gave us a list of recommended restaurants nearby but we found out the hard way that some kitchens close early in Auckland. We lucked out and got some World Cup Tickets on our last day in Auckland and were pleasantly surprised that the nearby Britomart Station offered free transport to Eden Park for ticket holders and this is normal for big events in Auckland. We were about a five minute walk from the station and that turned out to be really great. Getting to the airport/to this hotel from the airport is a little time consuming so we elected to use Uber.