DoubleTree by Hilton Austin Northwest - Arboretum

Тихий спокойный отель , рядом ничего нет . Надо ехать , номера в порядке

No hot water, AC was not working when we got to our room at 11:00 PM. Sent a workman up to fix . Got to bed at midnight in a room that was 79 degrees. TV did not work. Had to change rooms. This is a horrible old hotel. Go to Red Roof Inn to get a better room.

This was the worst hotel experience. Don’t even know where to start. I WAS ASSAULTED BY STAFF MEMBER JOSHUA!!!!! It all started by Joshua checking someone else into my hotel room, I walked into the room with my 2 children using the mobile app. Thank God the gentleman in the room was dressed, this could have gone completely wrong! After doing mobile check in I had to go wait in line for about 30 minutes to be reassigned a room. Joshua did not charge my room with a my credit card, he charged my room to the person that was in my original room. I had to go 3 times to front desk to get new key cards during my stay because they would stop working( I was not the only guest that was experiencing this), including my mobile app. None of these times did anyone at the desk tell me my card was not on file, I just assumed everything was taken care of. After long days at the soccer field, we came to the hotel ready to eat, only to find out my room key did not work AGAIan. I had to go to the front desk and inquire, finally Joshua told me my card was not on file. I was very dissatisfied with his customer service. After I provided my card on file, I asked for his name and employee id. At this point I did not know his name was Joshua. He refused, so I then took a picture of him so I could issue an official complaint with corporate, as I’m taking the picture, Joshua decided to swing his right hand and hit me as he is trying to take my phone away. I have never felt so violated!!! This is not right! No one should be assaulted, if he would have just given me his name or a type of indicator to report him, then this could have been avoided. No other management on site!!! I had to engage the police because I did not feel safe. It being so late at night and being with my 2 daughters, I decided to wait to checkout Sunday morning. My original checkout date was Monday. Others witness the assault and approached me after the fact. In addition, while I was calling corporate to report, someone approached me and corporate heard the conversation where someone also witness the attack! Please do better! No one should have to go through this. I understand people make mistakes, but take accountability! Never did I get an apology from the staff!

Considering how expensive the room was, this is one of the worst hotel experiences we've ever had. 1) There is a fee for parking. This hotel is located well outside of downtown surrounded by apartments, business complexes and residential neighborhoods - there is a deluge of empty parking lots, yet this already overpriced hotel chooses to gouge its customers by forcing them to pay $10. This is not included in the charge for the room and must be paid separately via QR code. I wonder where that money goes. 2) The hotel is disgusting. There was trash piled up all over the place - the hallways, by the ice machines, outside of people's rooms, etc. There was also leftover plates of food outside of rooms that had been knocked over and ground into the carpet. Nobody had bothered to clean the place in days if not weeks. 3) The air conditioning was off in the hallways. It was late June. For those of you familiar with Texas summers, you can imagine how that might affect the smell in the hallways with the trash situation they had going on. 4) The fridge was broken in our room. Not a big deal for us initially as we figured we could just get some ice to keep our perishables cold overnight, but of course.... 5) Every single ice machine was out of order except for 1 which was out of ice. The first 4 Ice machines we tried either did not work or had a sign directing us to another Ice machine that was also broken. We finally found one that seemed to at least work but of course it was out of ice. We had to throw away our food. 6) The bed was broken. If I could upload a video I would so y'all could hear the clunking sound every time we sat down on it. Overall this was an incredibly disappointing and infuriating experience. We ended up paying close to $200 for an uncomfortable, disgusting hotel that is badly mismanaged, understaffed, and seems to be run by someone thirsty for cash and wholly uninterested in providing a decent lodging experience. I don't know how Hilton allows their brand to be attached to something clearly lacking in quality. Do not stay here unless they offer to pay you instead. Biggest ripoff ever.

Nice accommodation but beware of the ac noise Very hard for us travel back because of the lack of sleep on the next day. Staffs service is nice and willing to offer if there is anything they can do to help the experience. Really wish the management can do something about the AC noise.

Bed was lumpy. Cleaning service never removed trash. Left coffee soaked towels we used to clean up carpet in place. Neighborhood families used pool - we saw them pack and leave - probably because the back door is unlocked. Generally not what you’d expect from a Doubletree Hotel.

Horrible EXPERIENCE!! Parking charge - which is crazy. A male staff walked in my room without knocking and roomed had already been cleaned!!! Complained to Manager and they basically just said shouldn’t have happened. My husband was furious!! WOULD NEVER STAY HERE AGAIN!!

Husband and I stayed at the DoubleTree Austin Arboretum, April 5-9, thanks to a points gift from our son-in-law, also a Hilton Honors member. The only positive feedback we can give are (1) Emma in the buffet area single-handedly made our experience pleasant; yummy Doubletree cookies. So much was wrong with our stay, particularly with our room and management. Even though I had called ahead to ensure that requests would be made, they were not; some items, especially foam pillows were not available; furniture was worn, a luggage rack broken and the refrigerator was missing (the first room we had before switching); the second room had plumbing issues and the phone was not working. An exit door to the hotel was broken for 2 or the 3 nights we were there. The first night, Alex said he would get most of what we wanted done in the first room, but three hours later nothing had happened so my husband went down stairs to get the items. Also, Alex told us that we were given $30/person allowance for food and beverage per day; I had him state it again just to make sure. We only had fruit/juice/pastry/coffee the first morning and added a nice tip to the bill which came to $43+ but when the bill came we were charged an amount over the $30. We found out about the amount due when we checked out. I questioned the charge and I was told I misunderstood Alex, which I had not. Alex was at fault for his promises and his statement about the beverage/food allowance. I became irate, not about the amount of money but being told I had misunderstood. What ever happened to honesty and customer satisfaction?

I’ve stayed here before in the past awhile ago and it was just okay. Now it’s bad. Paid parking now when it used to be free. I haaaate that. They have so much space and don’t need to charge at all. And all the rooms here are so lousy and cheap especially compared to the very nice lobby.