Melissi Beach Hotel & Spa

Avaliações do Melissi Beach Hotel & Spa

Melissi Beach Hotel & Spa

Kryou Nerou 30, Ayia Napa, Famagusta District, 5340, CyprusVer detalhes do hotel
Melissi Beach Hotel & Spa
Melissi Beach Hotel & SpaMelissi Beach Hotel & SpaMelissi Beach Hotel & Spa
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Avaliações dos hóspedes

4.4/5
Muito bom
63 avaliação
Avaliações verificadas
Agradável e bem localizado4.4
Comodidades4.4
Atendimento4.4
Limpeza4.4
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Todas as avaliações(63)
Avaliações positivas(40)
Avaliações com fotos/vídeo(11)
Avaliações negativas(1)
Adonis Stevenson
Hospedou-se em mai 2022
Casal
1 avaliação
4.7/5
Incrível
Publicado em 9 jun 2022
Didn't have the sea view room we booked but gave us a side sea instead + all inclusive, so was a great compensation. Hotel was very nice and we really enjoyed our stay. Bed was very comfortable!
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Jet19847931418
Hospedou-se em jul 2024
Família
5.0/5
Excepcional
Publicado em 7 ago 2024
Melhor experiencia!! Hotel maravilhoso, praia linda, atendimento perfeito em especial um funcionario Sotos, que trabalha no bar da piscina. Educado, gentil e sempre sorridente. Voltaremos em certeza !!! Nota 10 para tuto! Obrigado!
Resposta da propriedade: Dear Jet19847931418, We're immensely thankful for your effort in sharing your review. We take great pride in our staff's exceptional service, and your mention is truly appreciated. We look forward to serving you in the future! Kind Regards, -Melissi Team
TomKatAndrews
Hospedou-se em out 2024
Família
2.0/5
Publicado em 4 nov 2024
We arrived about 1am local time. No facilities open (to be expected) , but the hotel reception informed us there were sandwiches and fruit in our room. A good start. It went downhill from there. Our room was in a satellite apartment complex 5 minutes walk from the hotel. Not horrendous in the grand scheme of things, but annoying after a few days, traipsing back and forth for every meal, and to/from the pool and facilities etc. All the sandwiches left were meat based, which isn't great when some of our family are vegetarian. This was to become a theme throughout our stay. Every dinner there was rarely more than just 1 vegetarian option, excluding the salad bar. On one night of the week there were none. Many nights I resorted to just eating margarita pizza as everything else had meat in, even to pointless extremes of little slivers of bacon in pasta carbonara. I didn't think vegetarianism was that abstract of an idea? Especially when there was a dedicated gluten free area. Almost all the deserts had nuts sprinkled over them, entirely unnecessarily, which made deserts an issue for 2 of the 4 of us who have nut allergies, and the other 2 obviously not eating nuts to avoid transfer. We went half board so were expecting to pay for alcoholic drinks etc, but dinner was a huge scam. Diners were forbidden from taking ANY drinks in to the dining hall, and nothing was provided. You even had to pay additionally for table water. On one night we took in a half full water bottle that we'd bought the night before, and were rudely told by the restaurant manager to put it away as we couldn't have it. The facilities were as you'd expect in any large hotel on Cyprus, but seemingly uncared for. The 'kids club' advertised was a very run down room well out the way, where the poor girl running it was trying to do the best she could with what little there was (basically just colouring sheets and some board games). Paint and plaster were coming off the walls, and the completed kids colouring displayed seemed to be a few seasons old. Outside was a small playground, but the kids club and playground weren't really suitable for kids over 5. There was a large swimming pool but it's not heated and very deep, and after 10 minutes in it I started to lose feeling in my fingertips. My daughter's lips turned blue. The only saving grace here is that the beach is only a 2 minute walk down a dedicate boardwalk, but as it's a public beach, you have to pay for loungers / umbrellas. Our room was made up daily, but that's about where the cleaning stopped. We had to ask twice for the floor to be hoovered / mopped due to dust, but it wasn't ever more than cursory (see photo). Dust balls were everywhere in the room. We are a family of 4 with a 12yr old boy, 7 Yr old girl. We were given 2 double beds. The receptionist couldn't really understand why we asked for an additional bed, even when we said it wasn't really appropriate for mixed gender kids to be sharing a bed. Both the sofa bed
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Resposta da propriedade: Dear TomKatAndrews, Let us express our gratitude that you chose to visit the Melissi Beach Hotel & spa and shared your valuable feedback online. Firstly, we would like to thank you for appreciating the efforts of our entertainment team. We will certainly take note of your recommendation to improve our services. We were heartbroken by the severity of your review and by the fact that your expectations were not met by our hotel. We are surprised by your remarks concerning vegan preferences and your allergies, as we usually receive much praise from our satisfied guests; our chef, when informed, always tries his best to fulfil our valuable guest requests. Regarding the distance of our apartments, we mention on our website that 'Studio and Apartments are located 70 meters from the Hotel in an annex building. The Studio Apartments have their own swimming pool supervised by a lifeguard, and Mezepolis, an a la carte restaurant and bar which serves food and drinks from 13:00 to 22:00. All meals are served at the hotel. Guests staying at the Studio Apartments can use all hotel’s facilities.' We are saddened that you weren't overly happy with the state of your room; rest assured that our housekeeping department will be briefed accordingly. Regarding to bed preferences, we will follow up on your comment to improve our service. Typically, we add a Z-fold bed upon request. Hopefully none of the above would deter you from visiting us again. It would certainly be a pleasure to have you back here. Kindest Regards, -Melissi Team
BEMLH
Hospedou-se em set 2024
Família
4.0/5
Muito bom
Publicado em 31 out 2024
We booked for a two week family holiday, 1 bed apartment & half board. Happy enough with our hotel selection, the apartment was big enough for our family of three. Nice beach attached to the hotel & walking distance into the main strip for restaurants etc. plenty of parking was available for our hire car also. The apartment was somewhere in the middle of modern & being outdated.. certainly could have been cleaner, but facilities were good enough for a pleasant stay. Certainly a good set up for a quiet family holiday. Water pressure in the shower was good, bed was decent (pillows not so much) & the food at the hotel was very good - some of the best we have experienced from a buffet set up. Swimming pools were a little cold, but clean and well maintained. We did visit at the end of the season to be fair! Daily temperatures were mid to late 20’s (last two weeks of October). There were a couple of restaurants attached to the hotel & both were serving a fair quality of food, at fair prices. We had no reason to complain throughout our stay & the hotel is well positioned for a base to explore from. Tip - take your own travel iron & visit one of the larger supermarkets to stock the apartment up (Lidl etc)..
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Resposta da propriedade: Dear Malakai, Please accept our warmest thanks for these beautiful words in order to describe your experience with us! It is an absolute delight to hear that you are happy enough for choosing us and you enjoyed every aspect of your stay. Your satisfaction means a lot to us as we strive hard to please our guests at all times. We would like to thank you again for your comments, most of which will help us in our continuous quest for improvement. We hope to welcome you back at the Melissi Beach Hotel & spa in the future! Kindest Regards, -Melissi Team
Lrgmadeira
Hospedou-se em set 2024
Família
5.0/5
Excepcional
Publicado em 20 out 2024
We had a wonderful stay at your hotel! Everything was lovely, and we especially appreciated how quickly you resolved the minor issue we experienced on our first day. We would like to express our gratitude to all the staff who made our stay so enjoyable. The reception team was incredibly friendly and helpful from the moment we arrived, and the staff at the restaurants and bars provided excellent service throughout our stay. In particular, we wanted to mention Saed from the restaurant, who was a truly kind and helpful presence. Our cleaning lady was also amazing and kept our room spotless. We do have one suggestion regarding the evening entertainment. We noticed that the Mini Disco for children takes place at the same time as the adult entertainment at the bar. This makes it difficult for families to enjoy both. To improve the experience for everyone, we suggest holding the Mini Disco earlier in the evening, perhaps around 8:00 PM, at the mini stage in front of the bar. This would allow families to enjoy the Mini Disco and then move to the bar area for the adult entertainment later on. It might also encourage adults to stay in the bar area longer. Additionally, it might be helpful if the animators actively invited the children to participate in the Mini Disco to boost engagement.
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Resposta da propriedade: Dear Ricardo Gonçalves, We dearly thank you for holidaying at the Melissi Beach hotel & spa and for such a kind review. It's great to know that you loved our location and our valuable staff. We are also glad to receive some valuable suggestions which we will certainly discuss internally for our improvement. We are grateful for your recommendation and truly hope to see you again soon. Kindest Regards, -Melissi Team
pietr0mannin0
Hospedou-se em set 2024
Família
5.0/5
Excepcional
Publicado em 6 out 2024
"Sotos Special Drink – A Must-Try at Melissi Beach Hotel in Cyprus! " During my stay at the beautiful Melissi Beach Hotel in Cyprus, I had the pleasure of trying the "Sotos Special Drink" at the pool bar, created by the talented bartender, Sotos. This drink is the perfect refreshment on hot days, just what you need to cool down by the pool and enjoy the relaxed atmosphere. It's fresh, delicious, and unique – just like the service that Sotos and his team provide. Available with or without alcohol, it's perfect for everyone. If you're here, don't miss out on this drink! It's a true highlight!
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Resposta da propriedade: Dear pietr0mannin0, Thank you dearly for these beautiful words in order to describe your holiday with us. We are grateful for the generous words addressed to our excellent employees. We look forward to having you as our guest at the Melissi Beach Hotel & spa in the imminent future. Kindest Regards, -Melissi Team
charlotte0696
Hospedou-se em ago 2024
Família
4.0/5
Muito bom
Publicado em 19 set 2024
My family and I (two kids age 9 and 11) loved it here. When we booked there weren’t a load of reviews or videos but our stay was incredible, I would have given 5 stars if the beach was private. The rooms were a good size, the variety and standard of the food is really great! The pool and entertainment is perfect for the kids, shout out to Jordan and his ace entertainment management! Almost all of the staff are friendly and helpful, especially the funny Kyma Pool Bar team - thank you Sotos (creator of the delicious Sotos Special) and the lovely Nico!! The gym was decently equipped and you don’t get heckled by spa people to get involved in the spa, which we’ve experienced at other Cyprus resorts. I think the daily room clean could be much improved as the floor wasn’t swept and the mirrors weren’t cleaned the whole week, and the water / amenities in the room was fairly minimal.
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Resposta da propriedade: Dear charlotte0696, Greetings from Melissi Beach Hotel & Spa. Thank you for your beautiful review for our hotel. We are proud that our pool, comfortable room, supportive staff and delicious food contributed to your positive experience. Nevertheless, we thank you for bringing your opinion about the daily room cleaning to our attention; rest assured that we will review your comment for our improvement. Once again, thank you for uploading your review and we look forward to welcoming you again soon! Kindest Regards, Melissi Team
Dilly S
Hospedou-se em ago 2024
Família
5.0/5
Excepcional
Publicado em 9 set 2024
This is absolutely the best hotel we have ever stayed at. This was our fourth holiday in Cyprus and absolutely the best. Melissi is nothing short of magnificent. There is literally nothing negative to say about this place. The views are breathtaking, the staff are incredible, the food is delicious and varied, everything is always clean and spotless…and the pool/bar area is just amazing. They have a fantastic kids club too which our children absolutely loved. The staff are exceptional, nothing is too much trouble for them and they made us feel very welcome and looked after. I highly recommend this hotel and we will definitely be returning next year, and probably every year for quite some time!
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Resposta da propriedade: Dear Dilly S, We are thankful for these beautiful words used to describe your holiday with us! Your satisfaction means a lot to us as we strive hard to please our guests at all times. Knowing that your expectations have been surpassed by our views, food, friendly staff and the clean spaces is absolutely amazing! We are delighted to hear that you will return at the Melissi hotel; it will be an absolute pleasure to have you as our guest again. Kindest Regards, -Melissi Team
janethR4542AU
Hospedou-se em jun 2024
Família
5.0/5
Excepcional
Publicado em 22 jul 2024
Fabulous hotel, warm and friendly atmosphere, nothing too much trouble for any of the staff. I’d like to give a special mention to everyone but I can’t remember all the names sorry. Katerina on reception was so friendly and helpful, Sayed in the restaurant never forgot us and made a point of speaking to us at every meal, Sotos fabulous cocktails in the evenings. Every single member of staff worked so jolly hard, the pool area was kept extremely clean and tidy and it was kept very safe for everyone. I personally love to go to the beach and swim in the sea which was only a couple of minutes down the hotel path. The sea was lovely and warm and felt very safe with lifeguards dotted along the beach. There were plenty water sports further up the beach. The beach area was also kept very clean and tidy by the Municipal. There isn’t a lot to do in the evenings, so next time I would pack a couple of travel games/cards. This wasn’t a problem for us as we just wanted to relax and enjoyed listening to the saxophone player one night and music acts on other nights. It would be nice to maybe have a traditional Greek evening. We didn’t use the buses, but there are stops outside the hotel in both directions and the hotel has timetables printed out, the fares are quite cheap as well. It was our intention to visit the sculpture park, which is close by but it was a little too hot for walking, for us anyway. We had a walk to the harbour which was pleasant and walked into Ayia Napa, 10 mins which has plenty bars, restaurants and shops if you like that sort of thing. The food in the hotel was great - always something to choose from, my son is vegetarian and always had plenty to eat. We ate in the Italian restaurant one night which was lovely and again the staff very attentive, we also ate in the Greek restaurant on another night, for the main course I had moussaka which was very tasty but far too big a portion, the starters and desserts weren’t anything special, probably would give it a miss next time. All in all a fabulous holiday and hope to come back very soon September or June. Thank you Mellissi Beach.
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6/7
Resposta da propriedade: Dear Janet H, On behalf of the Melissi Beach Hotel & Spa we would like to thank you for choosing to spend your holiday with us and for posting this charming review. We prioritize your happiness, and our staff works diligently to exceed your expectations. It's fantastic to know you had a fabulous experience with us! We look forward to your next visit! Kind Regards, -Melissi Team
Geraint T
Hospedou-se em jun 2024
Família
4.0/5
Muito bom
Publicado em 8 jul 2024
Nice hotel and great location. Pretty quiet area and beach access which is a bonus. Food quality good but needs more variation as it gets a bit repetitive. The hotel and pool area are spotless, probably the best we've been into. We stayed in the apartments which were OK. These apartments are about 80M away from the hotel and there are 2 restaurants, a shop and a road between so even though the apartments are owned by melissi they can feel separate. The apartment we stayed in was fine but the cleaners had missed a few items that were left under the pullout bed which I thought would have been a basic check. We didn't say anything as we didn't want to bother anyone so just put it in the bin. The only real negative with the stay was damp/mould on the apartment ceiling in one area. I would have thought that a wipe over the area with mould remover followed with a lick of paint would of made a quick and easy improvement, again something quite obvious that should have been sorted. We'd stay here again but to improve the experience a few small improvements would make a huge difference. Staff are lovely and helpful.
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6/8
Resposta da propriedade: Dear Geraint T, We are thankful for visiting the Melissi Beach hotel & spa and sharing a few thoughts online. Thank you for letting us know about the room’s need for deeper cleaning. Your diligence and attention to detail are greatly appreciated. We sincerely appreciate your positive feedback about our staff. Rest assured, it won’t be a problem for you to visit us again. We’re delighted that you enjoyed our location and hotel facilities! Kind Regards, -Melissi Team
314alj
Hospedou-se em jun 2024
Família
5.0/5
Excepcional
Publicado em 6 jul 2024
We enjoyed our third say. This hotel has excellent location and fantastic beach, clean water. Staff were friendly and very helpful. Food was very good and bars were well equipped. Special thanks to Sotos for introducing us to the best drink called Sotos cocktail and the mocktail version. Maria form the Blu bar was also spectacularly friendly and accommodated us greatly. We recommend visiting this hotel. It will be one of the best vacations of your life.
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Resposta da propriedade: Dear a p, Thank you for choosing our hotel for your third stay! We’re delighted that you enjoyed our excellent location, fantastic beach, and crystal-clear waters. Our friendly and helpful staff take pride in ensuring a memorable experience for every guest. Sotos, deserves special recognition for introducing you to the delightful Sotos cocktail and its mocktail version. Maria from the Blu bar also made your stay spectacularly friendly and accommodating. We appreciate your recommendation and look forward to welcoming you back. Kind Regards, -Melissi Team
Usuário convidado
Hospedou-se em nov 2024
Outros
5.0/5
Excepcional
Publicado em 14 dez 2024
Had a lovely week at the Melissi Beach hotel from 25 September to 2 October. The hotel, location, staff and service from the hotel was fantastic (special thanks to Sayed in the bar, somehow he always knew our favourite cocktail!). We had a sea view room and an all inclusive package. I can't fault the hotel, absolutely great - so good that we have booked to go gain in September 2025, this time bringing our 3 grown up children for a special family holiday. Thank you to all the hotel staff
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Jason S
Hospedou-se em mai 2024
Família
5.0/5
Excepcional
Publicado em 5 jun 2024
Blown away with how helpful and friendly the staff are. Soto the pool barman really looked after me and my family with drinks everyday. Food was really well cooked and prepared, with a very wide variety also. Very clean and tidy hotel with regular entertainment in the day and evenings. Would highly recommend this family oriented hotel and be looking to come back here in the near future. 10/10
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Resposta da propriedade: Dear Jason S, Thank you dearly for visiting our hotel. It is wonderful to know that you enjoyed every aspect of our hotel facilities and services. We are grateful for your recommendation and we already look forward to seeing you back at the Melissi hotel. Kind Regards, -Melissi Team
Usuário convidado
Hospedou-se em out 2024
Outros
4.0/5
Muito bom
Publicado em 15 nov 2024
Great location by a gorgeous large gently shelving beach, clear sea, ideal for swimming. Local shops and attractions. The pleasant unheated pool complex was expected, life guards on duty, lots of loungers, some are worn and require replacement and some parasols not working. Nice to see guests are requested not to reserve loungers with towels before breakfast! Staff are pleasant and helpful. Executive room had a double balcony and spa bath, lovely view of sunrise and sunset. Very comfortable bed and pillows. Room well serviced and issue with 1 item not working item promptly resolved by maintenance. Excellent range of food and ongoing replenishment with good service at the buffet restaurant, Greek & Italian restaurants and bar also with good service. Things winding down at the end of season, limited but good entertainment. Would be perfect if at least 1 pool was heated during the Autumn.
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Adonis72
Hospedou-se em out 2024
Família
5.0/5
Excepcional
Publicado em 4 nov 2024
Really nice hotel. Super clean and well looked after. Staff are very friendly and helpful. Food buffet was fantastic. Locstion is perfect. Right on an incredible sandy beach and also walking distance from the town centre. Also short drive from lots of other lovely beaches if you want variety. Pool area is really jicr but pool water was very cold at the end of October but we were expecting that. Sea water was a surprisingly good temperature for swimming, and I'm usually not very good with cold water!
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Resposta da propriedade: Dear Adonis S, We are grateful for holidaying at the Melissi Beach Hotel & spa. It is pleasing to see you had a fantastic holiday with us, enjoying our hotel facilities. It’s nice to know that you’re already familiar with the issue regarding the temperature of the water in our swimming pools. Thank you for informing us about it. We’re delighted to hear that you enjoyed swimming in the sea. It would be an honour to have you as our guest once more. Kindest Regards, -Melissi Team