Usuário convidado
30 de janeiro de 2023
My husband and I just spent five lovely nights at Hotel Bareiss in Baiersbronn. It was not our first visit to the town. We used to live about 45 minutes away in a town called Jettingen, and we liked to explore the Schwarzwald when we were living in the area. We still use a dentist in Stuttgart, which gives us the excuse to come back down to the Black Forest for quick breaks from our current home in Wiesbaden. I decided to book Hotel Bareiss after visiting Hotel Engel Obertal last year, and having lunch at the Bareiss owned Forellenhof Buhlbach. I knew that Hotel Bareiss was considered high class, and boasts excellent restaurants. Overall, we really enjoyed our time at Hotel Bareiss, although it cost over twice as much at Hotel Engel Obertal did. Of course, Hotel Bareiss offers amenities that the other hotel doesn't, like a petting zoo, half board that includes delightful dinners, and an incredible pool and sauna area. I was especially charmed by one of the goats at the petting zoo, who was super friendly and cute! I also loved visiting the ponies. Staff at this hotel are very service oriented, friendly, and professional. However, there were a couple of minor issues. I know that wait staff pouring wine is supposed to be good service, but if the server isn't attentive and doesn't top up glasses, it ceases to be very impressive service. I would rather the wine not be held hostage, especially if it means hanging around after we're finished eating so we can finish the bottle. We had several servers during our five nights. One was very good about table maintenance and pouring wines, but the other was somewhat less so. All of the servers we met were polite and spoke excellent English. We also enjoyed the staff in the bar. We also noticed that a couple of times, turn down wasn't done completely. It was as if someone got distracted while doing turn down and didn't quite finish the job. I found the mats meant for the bedside draped over the desk chair. Of course, this was not a huge deal to us, but it was noticeable. And this hotel charges a lot, so our expectations are high. My last nitpick pertains to the letter we got on the last night. It was written in English, and perfectly understandable, but there were some basic grammatical and punctuation errors in the letter. I know that there are a lot of people employed at the hotel who speak fluent English, so it seems that someone could proofread the form letter in English and correct it. One should capitalize the word "dear", for instance, when writing a salutation. I'm sorry to be so picky, but again-- it's a problem that is very easily fixed and would make a better impression on English speakers. By the way, I would have been fine with getting the letter in German, since German is the local language! But if you're going to offer a goodbye letter in English, it would be good to have the form letter correct. Also, it would have been useful to have a pen in our room, to make
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