Mercure Resort Sanur

Avaliações do Mercure Resort Sanur

Mercure Resort Sanur

Mertasari St, Denpasar, Bali, Province of Bali, 80228, IndonesiaVer detalhes do hotel
Mercure Resort Sanur
Mercure Resort SanurMercure Resort SanurMercure Resort Sanur
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1 noite

Avaliações dos hóspedes

4.1/5
Muito bom
99 avaliação
Avaliações verificadas
Agradável e bem localizado4.1
Comodidades4.1
Atendimento4.1
Limpeza4.1
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Todas as avaliações(99)
Avaliações positivas(25)
Avaliações com fotos/vídeo(12)
Excelente localização(7)
Bela vista para o mar(5)
Café da manhã delicioso(5)
Estadia excelente!(4)
Ótimas comodidades(3)
Avaliações negativas(6)
Usuário convidado
Quarto superior king
Hospedou-se em jan 2025
Casal
13 avaliação
5.0/5
Excepcional
Publicado em 21 jan 2025
Impeccable Accommodations: The rooms, though adorned with a touch of antiquity, exuded a timeless elegance. Pristine and supremely comfortable, they provided a sanctuary for weary travelers. The meticulous attention to cleanliness was commendable. And oh, the blissful slumber on those plush beds—truly unparalleled! Exemplary Hospitality: From the valet attendants to the front desk personnel, the staff surpassed all expectations. Their warmth, genuine friendliness, and unwavering commitment to ensuring our comfort left an indelible impression.
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Resposta da propriedade: Dear Valued Guest,Thank you for taking the time to share your wonderful experience with us! We are truly delighted to hear that you enjoyed your stay and that our accommodations provided a sanctuary for your travels. Your kind words about the timeless elegance of our rooms and the comfort of our beds are deeply appreciated.Our team takes immense pride in delivering exemplary hospitality, and it warms our hearts to know that their efforts made such a positive impression on your stay. I will be sure to share your kind words with everyone who contributed to making your visit memorable.We look forward to the opportunity to welcome you back and ensure your next visit is just as impeccable as this one.Warm regards,AnnaGuest Experience
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Lesley Alison
Quarto superior twin
Hospedou-se em nov 2024
Viaje com amigos
3 avaliação
4.5/5
Ótimo
Publicado em 16 jan 2025
The staff are all lovely. The rooms clean but maybe a bit dated, but you’ll only sleep in there as the beach and pools are wonderful. Not much choice of food but plenty of good places to eat within a stones throw. The spa is amazing and surprisingly inexpensive. Would definitely recommend
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Usuário anônimo
Quarto luxo (Deluxe King Room)
Hospedou-se em out 2024
Viaje com amigos
38 avaliação
5.0/5
Excepcional
Publicado em 25 out 2024
Although the building is old, we still have the same standard of the accor group and yes, direct access to sanur beach is the best part to see the sun rise every morning.
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Resposta da propriedade: Dear Guest,Thank you for your kind feedback! We're delighted to hear that you enjoyed your stay with us and appreciated the direct access to Sanur Beach for those beautiful sunrises. While our building may be older, we strive to maintain the high standards that the Accor group is known for, and we're glad this made a positive impact on your experience. We hope to welcome you back soon for another wonderful stay.Kind regards,Samuel TheodorusGuest Experience Manager
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Usuário convidado
Quarto superior king
Hospedou-se em jul 2024
Sozinho(a)
15 avaliação
2.2/5
Publicado em 7 ago 2024
Service was really poor. Staff were unable to answer basic questions (e.g. the advertised dinner in the restaurant, times facilities were open, hotel services) and getting anything repaired (e.g. safe issue) took multiple requests to get resolved. It took 9 requests and 2 days to get an additional pillow! Room was very basic, furniture tired and worn out. Did not feel like a Mercure standard hotel. There are better quality hotels in the area at this price point. Location for beach and beach pathway was good but on the street not much immediately outside. need to walk a bit further for restaurants etc. The bike i rented was really bad and broken. Seat kept collapsing and gear was broken. Would not recommend.
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Resposta da propriedade: Dear Guest,Warmest greetings from Mercure Bali Sanur Resort.Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the poor service you experienced during your stay. This is certainly not the standard we strive for at Mercure, and I’m deeply sorry that we fell short in several areas, including the responsiveness of our staff, the condition of your room, and the quality of the bike rental.Please accept our apologies for the delay in addressing your requests, especially regarding the additional pillow and the issue with the safe. We have already shared your comments with our team to ensure immediate improvements in our service and responsiveness. Your feedback about the room condition and furniture is also noted, and we will review this with our maintenance and housekeeping teams to address the wear and tear.Regarding the bike, I’m sorry that it was not in proper working order. We will inspect our rental bikes to ensure they meet our guests’ expectations.While I’m glad to hear that you appreciated the location near the beach and the pathway, I understand that other aspects of your stay did not meet your expectations, and for that, I am truly sorry. We value your feedback as it helps us to improve, and we hope to have the opportunity to restore your faith in our services in the future.With Kindest Regards,Dayu PurbaGuest Experience Manager
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MitchellRod
Quarto superior king
Hospedou-se em jun 2024
Viaje com amigos
1 avaliação
4.2/5
Muito bom
Publicado em 4 jun 2024
Good experience, the facilities are aged but we had no issues getting things fixed such as a sink and safe malfunction, overall great value for money. F
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Resposta da propriedade: Dear _TIAU18zk901c,Warmest greetings from Mercure Bali Sanur Resort.Thank you for your feedback. We're pleased to hear that you had a good experience and found our hotel to be great value for money. We appreciate your understanding regarding the aged facilities and are glad our team promptly addressed any issues. We look forward to welcoming you back in the future.With Kindest Regards,Dayu PurbaGuest Experience Manager
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Michael Anthony
Quarto luxo (Deluxe King Room)
Hospedou-se em dez 2023
Casal
3 avaliação
3.7/5
Publicado em 13 dez 2023
Hotel is in a great location right on Mertasari beach. Unfortunately the hotel has been neglected throughout covid and is in need of a make over. The room was ok for the price and the breakfast buffet was sufficient. The staff were happy and helpful.
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Resposta da propriedade: Dear E312893****,Warmest greetings from Mercure Bali Sanur Resort.Thank you for sharing your feedback with us. We're thrilled to hear that you enjoyed our prime location on Mertasari beach and found our staff to be happy and helpful. We appreciate your honest assessment regarding the need for a makeover, and we'll certainly take this into consideration for future improvements. We hope to welcome you back soon and provide an even better experience.With Kindest Regards,Dayu PurbaGuest Experience Manager
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dubois
Quarto superior king
Hospedou-se em out 2023
Sozinho(a)
9 avaliação
5.0/5
Excepcional
Publicado em 28 out 2023
Stayed here before….great location on the beach and walking distance to main restaurant/shopping area…amenities are nice…plenty of lounge chairs by the beach…buffet breakfast was very good…nice staff
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Resposta da propriedade: Dear Guest,Warmest greetings from Mercure Bali Sanur Resort.Thank you for returning to stay with us and for sharing your feedback.We're thrilled to hear that you enjoyed our great beachfront location and the convenience of being within walking distance to the main restaurant and shopping area. It's fantastic to know that you found our amenities nice and that you were able to relax on the lounge chairs by the beach. We're also glad that you enjoyed our buffet breakfast and that our staff provided excellent service. We look forward to welcoming you back for another enjoyable stay in the future.With Kindesr Regards,Dayu PurbaGuest Experience Manager
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syaty
Quarto luxo (Deluxe King Room)
Hospedou-se em dez 2022
Negócios
36 avaliação
5.0/5
Excepcional
Publicado em 24 dez 2022
Its a great hotel to stay over. Location is very strategic and near to the new port of sanur.
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Resposta da propriedade: Dear E332389,Warmest greeting from Mercure Bali Sanur Resort your home in Sanur.Thank you very much for your thoughtful comments and we are truly grateful you enjoyed our resort , learn that our facilities and the quality of service from our team did meet your expectations and become one of your travel highlights.E332389, Thank you for spending your cherished vacation time at Mercure Bali Sanur Resort , We certainly hope that future plans will bring you back to stay with us again for another exquisite Mercure Bali Sanur Resort experience. Until then may you be blessed with the very best of life.Best Regards,Dayu PurbaAsst. Guest Experience Manager
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MD Tenzo
Quarto superior king
Hospedou-se em nov 2023
Sozinho(a)
30 avaliação
5.0/5
Excepcional
Publicado em 23 nov 2023
Perfect location
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Resposta da propriedade: Dear TIIDsklg2xi****,Warmest greetings from Mercure Bali Sanur Resort.Thank you very much for your kind feedback. We're delighted to hear that our location perfect for you.We are looking forward to welcoming you back for another enjoyable experience.With Kindest Regards,Dayu PurbaGuest Experience Manager
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VuHai
Quarto superior king
Hospedou-se em nov 2024
Negócios
3 avaliação
5.0/5
Excepcional
Publicado em 23 nov 2024
Phù hợp với nghỉ ngơi: khu vực yên tĩnh, bãi biển riêng, hồ bơi rộng rãi, thức ăn sáng đa dạng. Trước cửa khách sạn là phố đi bộ kéo dài 3km có rất nhiều nhà hàng, quán bar, cafe... từ bình dân đến cao cấp.
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Resposta da propriedade: VuHai thân mến,Cảm ơn bạn rất nhiều vì đánh giá hoàn hảo và những lời tốt đẹp của bạn! Chúng tôi rất vui khi biết rằng bạn đã có một kỳ nghỉ thư giãn và tận hưởng khu vực yên bình, bãi biển riêng, hồ bơi rộng rãi và các lựa chọn bữa sáng đa dạng của chúng tôi. Chúng tôi cũng rất vui khi biết rằng bạn đánh giá cao phố đi bộ gần đó với nhiều nhà hàng, quán bar và quán cà phê.Chúng tôi hy vọng sẽ sớm được chào đón bạn quay lại để có một kỳ nghỉ tuyệt vời khác!Trân trọng,Samuel TheodorusQuản lý trải nghiệm của khách
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Usuário convidado
Quarto executivo king
Hospedou-se em mai 2024
Família
22 avaliação
5.0/5
Excepcional
Publicado em 22 mai 2024
Хороший широкий пляж, много лежаков, детская площадка и детская комната, когда море штормит, водоросли, утром очень чистое море, хорошие завтраки и очень красивая территория, номера старые
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Resposta da propriedade: Dear _TIRUuz7modj****Warmest greetings from Mercure Bali Sanur Resort.Thank you for your feedback. We are glad to hear that you enjoyed the wide beach, plentiful sunbeds, playground, and children's room. We appreciate your comments about the cleanliness of the sea in the morning, the quality of breakfast, and the beauty of our surroundings. Your feedback about the room's condition is noted, and we will strive to improve in that area. We hope to welcome you back for another enjoyable stay in the future.With Kindest Regards,Dayu PurbaGuest Experience Manager
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Gudrun Zimmer-Mertes
Quarto superior king
Hospedou-se em out 2024
Casal
1 avaliação
4.2/5
Muito bom
Publicado em 24 out 2024
Das Hotel ist sehr schön. Allerdings gs gibt es viel zu wenig Liegen am Pool und am Meer.
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Resposta da propriedade: Liebe Gudrun Zimmer-Mertes,Vielen Dank für Ihr positives Feedback! Es freut uns sehr, dass Ihnen das Hotel gefallen hat. Ihre Anmerkung zu den Liegen am Pool und am Meer nehmen wir ernst und werden diese im Rahmen unserer kontinuierlichen Verbesserungsmaßnahmen berücksichtigen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und Ihnen einen noch angenehmeren Aufenthalt bieten zu können.Mit freundlichen Grüßen,Samuel TheodorusGuest Experience Manager
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Usuário anônimo
Quarto superior twin
Hospedou-se em mar 2024
Família
27 avaliação
2.5/5
Publicado em 17 mar 2024
Отель требует ремонта. Завтраки ужасные. Номера маленькие. Больше не поеду.
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Resposta da propriedade: Dear Guest,Warmest greetings from Mercure Bali Sanur Resort.Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We take your comments seriously and will use them to improve our services and facilities. We understand your decision not to return, but we hope you'll give us another chance in the future to provide a better experience. With Kindest Regards,Dayu PurbaGuest Experience Manager
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Usuário convidado
Quarto luxo (Deluxe King Room)
Hospedou-se em abr 2024
Sozinho(a)
2 avaliação
3.0/5
Publicado em 2 jun 2024
Hotel war ok, aber sehr in die Jahre gekommen. Es gibt bessere Hotels in Sanur, die dann aber auch teurer sind. Ich habe das Mercure gebucht, weil ich nah am Yoga Studio Oasis Now sein wollte. Dafür perfekt.
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Resposta da propriedade: Dear _TIDEMungrhp,Warmest greetings from Mercure Bali Sanur Resort.Thank you for your feedback. We're glad to hear that our location was convenient for your visit to the Oasis yoga studio. We understand your concerns about the hotel's age and appreciate your honesty. Your comments help us identify areas for improvement. We hope to welcome you back and provide an even better experience in the future.With Kindest Regards,Dayu PurbaGuest Experience Manager
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Kotaro
Quarto superior twin
Hospedou-se em set 2023
Família
8 avaliação
3.2/5
Publicado em 18 set 2023
ビーチに近く、ビーチがとてもいい。 ベットがあまり良くなかったので寝にくかった。 タオルがなかったのでリクエストかけてもなかなか持ってこなかった。 土曜日のダンスショー(海星BBQ付き)を見た。
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Resposta da propriedade: Dear _TXJPgznhuoa****,Sunny greetings from Mercure Bali Sanur Resort.Thank you so much for your feedback. Knowing that your experience did not meet up your expectation, it was truly saddened me. Please allow me to express our sincerest apologies. Pleased rest assured that I have address your feedback related of the bath towel and other amenities to our housekeeper for our improvement. _TXJPgznhuoa****, thank you for your feedback and I wish that you will give us a chance to serve you better in the near future and bring you to experience the showcase of our improvement. With Kindest Regards, Dayu PurbaGuest Experience Manager
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