FuramaXclusive Resort & Villas, Ubud

Avaliações do FuramaXclusive Resort & Villas, Ubud

FuramaXclusive Resort & Villas, Ubud

Jl. Raya Mambal Banjar Bindu, Mambal, Mekar Bhuwana, Kec. Abiansemal, Kabupaten, Badung Regency, Bali, Province of Bali, 80571, IndonesiaVer detalhes do hotel
FuramaXclusive Resort & Villas, Ubud
FuramaXclusive Resort & Villas, UbudFuramaXclusive Resort & Villas, UbudFuramaXclusive Resort & Villas, Ubud
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1 noite

Avaliações dos hóspedes

3.9/5
Bom
49 avaliação
Avaliações verificadas
Agradável e bem localizado3.8
Comodidades3.8
Atendimento4.0
Limpeza4.1
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Todas as avaliações(49)
Avaliações positivas(16)
Avaliações com fotos/vídeo(10)
Estadia excelente!(11)
Proprietário cordial(7)
Ótimos quartos(5)
Avaliações negativas(4)
Saki
Quarto Premier
Hospedou-se em out 2024
Casal
5 avaliação
4.0/5
Muito bom
Publicado em 9 out 2024
Está longe do centro de Ubud, o que torna inconveniente a locomoção, mas estou feliz que o quarto seja espaçoso e relaxante.
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YoungBossss
Villa Deluxe com Piscina
Hospedou-se em nov 2023
Casal
18 avaliação
1.0/5
Publicado em 27 nov 2023
Crítica ruim, crítica ruim! Instalações: As instalações do hotel estão seriamente envelhecidas e tudo está em frangalhos. Veja as fotos abaixo. Higiene: A higiene me deixa sem palavras. Os lençóis e colchas não são atualizados há dez anos. A cama está cheia de formigas Ambiente: O ambiente é muito pobre.A piscina é pequena e suja. Serviço: Os funcionários deste hotel são simplesmente invencíveis. Eles são muito enganadores para o povo chinês. Eles farão o possível para pedir dinheiro.
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Resposta da propriedade: Prezado Sr. Jovem Chefe, olá do Furama Luxury Resort & Villas Ubud. Obrigado por reservar um tempo para compartilhar seus comentários sobre sua recente estadia. Pedimos desculpas por quaisquer falhas que você tenha experimentado durante sua estadia. Levamos a sério seus comentários sobre lençóis manchados e limpeza. Agradecemos também as suas observações sobre as condições em algumas áreas. Examinaremos e resolveremos minuciosamente esses problemas para garantir uma resolução rápida. Pedimos desculpas se as instalações do hotel não atenderam às suas expectativas. Teremos em conta o seu feedback e continuaremos a melhorar as nossas instalações e serviços. Desejamos-lhe uma estadia maravilhosa em Bali e esperamos recebê-lo novamente em breve. Atenciosamente, Gusti Murthi Gerente Geral
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Usuário convidado
Villa Deluxe com Piscina
Hospedou-se em mai 2022
Casal
1 avaliação
1.0/5
Publicado em 30 mai 2022
Eu só quero começar este comentário dizendo que o quarto e a estadia reais foram adoráveis e extremamente agradáveis. No entanto, eles arruinaram toda a nossa estadia de 10 dias tentando nos enganar sem dinheiro pela manhã logo antes de sairmos e sairmos, sabendo que estávamos com um cronograma apertado e não poderíamos investigar CUIDADO COM ESSE TRUQUE/TÁTICA DO HOTEL PARA ROUBAR SEU DINHEIRO: Eles solicitarão um depósito obrigatório na chegada, independentemente de você ter pago integralmente. O depósito é retido para se você solicitar o serviço de quarto etc., o dinheiro para isso é retirado do depósito e o restante é devolvido a você. Estas foram as instruções. Foi-nos pedido um depósito de cerca de 4 milhões de IDR ou o que equivale a £200 GBP. Eles nos fizeram assinar algo e seguraram um recibo e nos deram um recibo. Em nenhum momento eles disseram que tínhamos que mostrar o recibo novamente antes do check-out para recuperar o depósito. Era apenas um recibo para fins de confirmação na época. Venha fazer o check-out, eles negaram que demos um depósito e se recusaram a nos devolver o dinheiro. Convenientemente, nenhum dos funcionários com os quais interagimos já estava presente, mesmo estando lá os 10 dias inteiros, então não pudemos falar com a equipe que recebeu nosso depósito. Eles se recusaram a nos devolver nosso dinheiro, essencialmente nos chamaram de mentirosos e depois não nos deixaram sair para o nosso voo sem pagar nossa conta de serviço de quarto, que era cerca de outros 2 milhões de IDR, basicamente, eles estavam tentando trapacear para um extra de 6 milhões de IDR de nós porque eles sabiam que estávamos desesperados para sair, caso contrário teríamos perdido nosso voo. Eu então ameacei chamar a polícia e mentir e eis que de repente eles encontraram nosso depósito de £ 200 GBP. Eles então nos pediram para pagar a conta do serviço de quarto, ponto em que eles estavam se recusando a aceitar GBP como pagamento, mesmo que me disseram que sairia diretamente do depósito e esse déspota poderia ser uma moeda diferente e não era um problema. Então eu pedi a eles para converter o dinheiro, novamente, eles sabiam que estávamos desesperados e estávamos saindo, então eles não se importavam mais conosco e prestavam um bom serviço, então eles tentaram nos extorquir e nos enganar novamente, baixando sua taxa de câmbio por 40%!!!! Absolutamente insano. Eu não tive escolha a não ser aceitar isso e a conta do serviço de quarto aumentou quase 50% devido à trapaça e ao aproveitamento de seus clientes. Comportamento repugnante, repugnante. Não tenho ideia de por que um estabelecimento profissional arriscaria enganar seus clientes a esse ponto por alguns milhões extras e manchar sua reputação. Todos, por favor, tenham cuidado se reservarem aqui e registrarem TUDO. Não confie na equipe aqui, pois eles tentarão enganá-lo e extorquir se puderem em qualquer oportunidade. É uma pena que eu não possa recomendar este lugar, pois a vila era linda e incrível, mas as táticas sujas e a visão de enganar seus clientes deixaram um gosto amargo no meu mês e mostram que eles têm as intenções erradas e, portanto, não posso mais recomendar esta vila.
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Usuário convidado
Quarto Premier
Hospedou-se em fev 2024
Casal
2 avaliação
4.5/5
Ótimo
Publicado em 10 mai 2024
The room was very beautiful and a good size. There was a bathtub inside the room, which I enjoyed. The bathroom had a bit of a bad smell and was dark. bathroom should be renovated to complete the beauty of the residence. Unfortunately, breakfast was not diverse, the menu was limited, and the baked were not fresh.
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Resposta da propriedade: Dear Mr. Salem Abdullah, Greetings from FuramaXclusive Resort & Villas, Ubud.Thank you for the great review of our hotel.We are delighted that our ambience contributed to your overall satisfaction. Your positive feedback will be shared with our team.We apologize for any shortcomings you experienced during your stay. We take your comments seriously and will address this with our team. We will thoroughly inspect and address these issues to ensure they are promptly resolved.Once again, thank you for choosing to stay with us and for sharing your positive feedback.Wishing you had a wonderful stay in Bali and we do look forward to welcome you again very soon.Sincerely,Gusti MurthiGeneral Manager
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Rosie Z
Villa Deluxe com Piscina
Hospedou-se em dez 2023
Casal
17 avaliação
3.2/5
Publicado em 7 jan 2024
Loved the villa as soon as we walked in, was going to stay for another few nights, but after the first night, we decided to leave. Because of the noise at night, we didn’t sleep the whole night.
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Resposta da propriedade: Dear Ms. Rosie, Greetings from FuramaXclusive Resort & Villas, Ubud.Thank you for taking the time to provide your feedback about your recent stay at our hotel.We apologize for any shortcomings you experienced during your stay. We appreciate your honest assessment and value your input as it helps us to continuously improve our services and facilities.Wishing you had a wonderful stay in Bali and we do look forward to welcome you again very soon.Sincerely,Gusti MurthiGeneral Manager
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Shahnaz alavi
Quarto Premier
Hospedou-se em dez 2023
Casal
3 avaliação
2.7/5
Publicado em 20 dez 2023
Hotel Review: A Tale of Contrasts Stellar Location: The hotel's location was exceptional. Its proximity to GWK, gorgeous beaches, and easy access to local transport was truly remarkable. A definite highlight! Service: A Mixed Bag: Room Allocation Issues: Despite confirming a king bed during check-in, we were initially provided a room with two single beds. The distance to the room and the necessity to call reception from a bathroom phone (due to a broken phone in the main room) compounded the inconvenience. Communication Challenges: The response to our room issue was slow and confusing, with a bellboy unsure of his role, adding to the disarray. Room Reassignment Confusion: The next room, though identical in design, had the single beds pushed together, which could have been done in the first room. This arrangement awkwardly positioned plugs and switches between the headboards, causing further inconvenience. Cleanliness and Maintenance: Several aspects here were concerning. Kettle Misuse: Discovering a kettle previously used for cooking noodles was off-putting. Neglected French Press: A leftover tea bag in the French press indicated a lack of thorough cleaning. Room Maintenance: The small shower room, a broken study table LED, and multiple visits from service staff for repairs disrupted our comfort. Pillow Variance: An abundance of square pillows, with only two being rectangular, seemed peculiar. Facilities: Impressive Yet Inconsistent: Culinary Delight: The breakfast, especially the avocado toast with poached eggs, was delightful. Recreational Spaces: The game room and huge congkak with pebbles were enjoyable, though the plastic chess pieces were a letdown. Cultural and Leisure Activities: Hosting Kecak performances, a flea market, and beachfront dining added a unique charm. Overall Ambiance: The hotel exuded an 'old money' experience, enhanced by amenities like bike rentals. Conclusion: The stay was a rollercoaster of highs and lows. While certain aspects like location and some facilities were outstanding, issues with service, room comfort, and cleanliness led to a mix of annoyance and appreciation. It was an experience of mixed feelings.
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Legic
Villa Deluxe com Piscina
Hospedou-se em jul 2024
Casal
7 avaliação
5.0/5
Excepcional
Publicado em 29 ago 2024
Service was great. Diann was amazing as well. Can get Food delivered to the lobby as well
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Kelly Shaun
Quarto Premier
Hospedou-se em nov 2023
Família
13 avaliação
3.5/5
Publicado em 27 nov 2023
Loved the interior of the room, very Balinese style room with a bath tub, the room size is good and very affordable.. hotel location other wise is really out of no where, not close to any restaurants or convenient store. Luckily we can order grab.. but still not much activity available in the hotel except for massage and spa, pool bar is not open, no one actually goes to the pool. It's near to nature so quite a bit of insects.. Staff and friendly and helpful.. There is only 1 restaurant and price wise is not cheap and food is not nice as well.. we were given bread and butter before our meal but even our butter is tasteless,unsalted.. the curry is very watery.. I guess after trying so many nice food around Asia, our taste buds can be quite picky so for the price paid, the food does not satisfy our desire for good food.
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Resposta da propriedade: Dear Mr. Kelly, Greetings from FuramaXclusive Resort & Villas, Ubud.Thank you for taking the time to share your feedback about your recent stay.We apologize for any shortcomings you experienced during your stay. We take your comments seriously and will address this with our team. We will thoroughly inspect and address these issues to ensure they are promptly resolved.We appreciate your honest assessment and value your input as it helps us to continuously improve our services and facilities.Wishing you had a wonderful stay in Bali and we do look forward to welcome you again very soon.Sincerely,Gusti MurthiGeneral Manager
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Mario-ferrarello
Vila Lagoa com Acesso à Piscina
Hospedou-se em out 2023
Casal
13 avaliação
5.0/5
Excepcional
Publicado em 4 out 2023
Very enjoyable experience. Calm, relax , good service. Dinner at the private villa is perfect
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Resposta da propriedade: Dear Mr. Mario, Greetings from FuramaXclusive Resort & Villas, Ubud.Thank you for the great review of our hotel.We are delighted that our villa contributed to your overall satisfaction. Your positive feedback will be shared with our team, as it serves as a great motivation for all of us to continue delivering excellent service to our guests.Thank you for choosing to stay with us and for sharing your positive feedback.Wishing you had a wonderful stay in Bali and we do look forward to welcome you again very soon.Sincerely,Gusti MurthiGeneral Manager
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Usuário convidado
Vila Lagoa com Acesso à Piscina
Hospedou-se em dez 2023
Casal
16 avaliação
4.7/5
Incrível
Publicado em 8 fev 2024
Amazing and very spacious villas. The bathtub was enormous which was great to use. The staff are very friendly and helpful. The private pool at the villas was not very clean and as a result we did not spend any time in the pool. Overall the establishment is excellent and we will book again if we return to Bali.
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Resposta da propriedade: Dear Our Precious Guest, Greetings from FuramaXclusive Resort & Villas, Ubud.Thank you for the great review of our hotel.We are delighted that our staff contributed to your overall satisfaction. Your positive feedback will be shared with our team.We take your comments seriously and will address this with our team. We will thoroughly inspect and address these issues to ensure they are promptly resolved.Once again, thank you for choosing to stay with us and for sharing your positive feedback.Wishing you had a wonderful stay in Bali and we do look forward to welcome you again very soon.Sincerely,Gusti MurthiGeneral Manager
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Meena Karu
Hospedou-se em dez 2023
Família
17 avaliação
3.7/5
Publicado em 13 dez 2023
The hotel is really far inside but its right next to peddi Field. Our room view was facing the peddi Field. We stayed in the newly renovated Preimer room which was excellent with swing bed & bath tub in the balcony. Only setup in the evening, alot of insects, lizards out side our door specially at nite. Staff were friendly and helpful. Breakfast was ok
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Resposta da propriedade: Dear Ms. Meena Karu, Greetings from FuramaXclusive Resort & Villas, Ubud.Thank you for taking the time to provide your feedback about your recent stay at our hotel. We appreciate your honest assessment and value your input as it helps us to continuously improve our services and facilities.Wishing you had a wonderful stay in Bali and we do look forward to welcome you again very soon.Sincerely,Gusti MurthiGeneral Manager
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Dodododo
Hospedou-se em mar 2023
Casal
1 avaliação
4.2/5
Muito bom
Publicado em 6 abr 2023
Not bad for the price! Very worth it. Resort is rather clean. However service wasn’t perfect. We had to carry all luggages up and down the stairs and staff saw but did not offer any help.
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Resposta da propriedade: Dear Mr. Dodododo, Greetings from FuramaXclusive Resort & Villas, Ubud.Thank you for taking the time to provide your feedback about your recent stay at our hotel. We apologize for any shortcomings you experienced during your stay. We appreciate your honest assessment and value your input as it helps us to continuously improve our services and facilities.Wishing you had a wonderful stay in Bali and we do look forward to welcome you again very soon.Sincerely,Gusti MurthiGeneral Manager
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Mackenzi Nugent
Hospedou-se em mar 2023
Sozinho(a)
2 avaliação
4.7/5
Incrível
Publicado em 31 mar 2023
Lovely resort. The bathtub and the swinging couch in the premium room are wonderful. The staff is very nice and accommodating and the food is great!
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Resposta da propriedade: Dear Mr. Mackenzi, Greetings from FuramaXclusive Resort & Villas, Ubud.Thank you for the great review of our hotel.We are delighted that our resort contributed to your overall satisfaction. Your positive feedback will be shared with our team, as it serves as a great motivation for all of us to continue delivering excellent service to our guests.Once again, thank you for choosing to stay with us and for sharing your positive feedback.Wishing you had a wonderful stay in Bali and we do look forward to welcome you again very soon.Sincerely,Gusti MurthiGeneral Manager
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Jessica
Hospedou-se em fev 2023
Casal
1 avaliação
4.5/5
Ótimo
Publicado em 5 mar 2023
Amazing stay at FuramaXclusive! Service was impeccable, variation in food was great, they also offered shuttle buses to Ubud central which is really convenient! Only downside was where our room was located, our wifi was a little bit weak. Overall, splendid stay
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Resposta da propriedade: Dear Ms. Jessica, Greetings from FuramaXclusive Resort & Villas, Ubud.Thank you for the great review of our hotel.We are delighted that our villa contributed to your overall satisfaction. Your positive feedback will be shared with our team.We appreciate your honest assessment and value your input as it helps us to continuously improve our services and facilities.Thank you for choosing to stay with us and for sharing your positive feedback.Wishing you had a wonderful stay in Bali and we do look forward to welcome you again very soon.Sincerely,Gusti MurthiGeneral Manager
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Felicia N
Hospedou-se em fev 2023
Casal
26 avaliação
3.2/5
Publicado em 15 fev 2023
No enough water pressure in shower, dont order their pizza (tastes like the pizza from supermarket).
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Resposta da propriedade: Dear Ms. Felicia, Greetings from FuramaXclusive Resort & Villas, Ubud.Thank you for taking the time to provide your feedback about your recent stay at our hotel.We apologize for any shortcomings you experienced during your stay. We appreciate your honest assessment and value your input as it helps us to continuously improve our services and facilities.Wishing you had a wonderful stay in Bali and we do look forward to welcome you again very soon.Sincerely,Gusti MurthiGeneral Manager
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