Avaliações do Zurich Hotel Balikpapan

We had an order via Travel Agent for three nights but due to the guest being affected by Covid our guest had to leave the hotel early. In this case, we ask to hotel that the remaining nights can be canceled without a penalty fee, but the hotel is very uncooperative and for the three nights are still subject to a penalty fee. It's really a pity even though we have a lot of official trips in Balikpapan and we will not use this hotel again for our business purposes.