Avaliações do Room Mate Carla

Resposta da propriedade: Dear Client Thank you so much for your wonderful feedback! We’re thrilled to hear that you and your family enjoyed your stay with us and appreciated the spacious room and balcony. It’s our pleasure to have been able to offer you a free upgrade to the junior suite, and we’re so glad it added to your experience.We truly appreciate your kind words and hope to welcome you and your family back for another memorable stay in the future!Best regards,Carlos AmayaFront desk agent

Resposta da propriedade: Thank you so much for your kind words! We’re thrilled to hear that you enjoyed our clean and comfortable rooms, felt safe during your stay, and appreciated our helpful staff. We’re also glad our location was convenient for you. Your recommendation means a lot to us, and we’d love to welcome you back on your next visit!Best regards,Carlos AmayaFront desk agent

Resposta da propriedade: Thank you for sharing your feedback! We’re pleased to hear that you liked our hotel’s location and the rooms. We always strive to ensure a comfortable stay, and we’re glad our staff was able to address any issues you encountered promptly. Your satisfaction is very important to us, and we appreciate your understanding. We hope to welcome you back soon!Carlos AmayaFront desk agent

Resposta da propriedade: Thank you so much for your lovely feedback! We’re thrilled to hear that you and your girlfriend had such a wonderful time in Barcelona, and we’re honored that Room Mate Clara played a part in making your trip special. We can’t wait to welcome you both back on your next visit!It will be our pleasure to host you again. See you soon!Best regards,Carlos AmayaFront desk agent

Resposta da propriedade: Thank you so much for your kind words! We’re thrilled to hear that you found the hotel perfect, with our clean rooms, great location, friendly staff, and delicious breakfasts. Your recommendation means a lot to us, and we’re so happy you had a wonderful stay.We would love to welcome you back whenever you visit again!Best regards,Carlos AmayaFront desk agent

Resposta da propriedade: Dear Rajni, Thank you so much for your kind words! We’re delighted to hear that you enjoyed our hospitality, the location, and the friendliness of our staff. It’s always wonderful to know that our guests have had a pleasant stay with us.We truly appreciate your feedback and hope to have the pleasure of welcoming you back in the future!Best regards,Carlos AmayaFront desk agent

Resposta da propriedade: Dear Yee, Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed our prime location and the convenience of being within walking distance to so many great restaurants and bars. We're also glad that you found the room clean and the bed comfortable.Your recommendation means a lot to us, and we’d love to welcome you back on your next visit!Best regards,Carlos AmayaFront desk agent

Resposta da propriedade: Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We’re sorry to hear that the room temperature was uncomfortable and that the air conditioning wasn't working properly. We will have our maintenance team check the system to ensure this doesn't happen again.Regarding the reception service, we deeply regret that you felt the staff was not friendly. We always strive to provide a warm and welcoming experience, and we will address your comments with our team to ensure a higher level of service moving forward.We appreciate your feedback, as it helps us improve, and we hope you will give us another chance to provide you with a more pleasant experience in the future.Best regards,Dear Ilkin, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We’re sorry to hear that the room temperature was uncomfortable and that the air conditioning wasn't working properly. We will have our maintenance team check the system to ensure this doesn't happen again.Regarding the reception service, we deeply regret that you felt the staff was not friendly. We always strive to provide a warm and welcoming experience, and we will address your comments with our team to ensure a higher level of service moving forward.We appreciate your feedback, as it helps us improve, and we hope you will give us another chance to provide you with a more pleasant experience in the future.Best regards,Carlos AmayaFront desk agent

Resposta da propriedade: Dear Nuno, Thank you for taking the time to share your detailed feedback. We appreciate your comments and are glad to hear you enjoyed the spacious and clean room, as well as the strong water flow in the bathroom. We’re also pleased that you found our location convenient and close to shopping and public transport.We sincerely apologize for the issues you encountered with the balcony view, the slow drainage, and the replenishment of water and tissues in your room. We will certainly address these concerns with our team to ensure they are resolved moving forward. We're glad that our staff was able to promptly assist with the water and tissue request.Thank you for bringing these matters to our attention, and we hope to welcome you back in the future for an even better experience.Best regards,Carlos AmayaFront desk agent

Resposta da propriedade: Dear Carlo, Thank you for your feedback! We’re glad to hear that you enjoyed our location and breakfast. We understand that value is an important consideration, and we appreciate your comments about the pricing. We always strive to offer a great experience that reflects the quality of service and amenities we provide.We hope to have the opportunity to welcome you again in the future!Best regards,Carlos AmayaFront desk agent

Resposta da propriedade: Thank you so much for your kind words! We’re thrilled to hear that you found the hotel perfect, with our clean rooms, great location, friendly staff, and delicious breakfasts. Your recommendation means a lot to us, and we’re so happy you had a wonderful stay.We would love to welcome you back whenever you visit again!Best regards,Carlos AmayaFront desk agent

Resposta da propriedade: Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed your stay and found our location so convenient, with easy access to Gaudí’s masterpieces. We take security seriously, and we’re glad you felt comfortable with our system of entry.It’s great to know that your check-in process was smooth and that our front desk team made your experience even more pleasant with their friendly service. We’re also happy that you enjoyed the spacious and comfortable room, as well as the nearby bakery and supermarket.We truly appreciate your kind words, and we’d love to welcome you back on your next visit to Barcelona. Thank you for recommending us, and we look forward to hosting you again!Best regards,Carlos AmayaFront desk agent

Resposta da propriedade: Dear client, Thank you for sharing your feedback. We sincerely apologize for the experience you had during your stay, and we truly regret that we did not meet your expectations.Regarding your room, we understand how important it is for bookings to be fulfilled as requested, and we are sorry for the inconvenience this caused. We will investigate this matter to ensure that such issues do not happen in the future.We are also sorry to hear that the behavior of our staff did not meet the level of service we aim to provide. We take all guest feedback seriously, and we will address your comments with the team to ensure a more positive experience for all our guests.As for the noise and the differences in service standards, we are sorry that these aspects impacted your stay. We are continuously working on improving our facilities and service to provide a more comfortable and welcoming experience for everyone.Carlos AmayaFront desk agent