Residence Inn Baton Rouge Near LSU

The hotel is in need of a refurbishment. The furniture is beat up . Every single thing of metal in the bathroom is covered in rust. The grout is stained and shower enclosure is stained. The room was not cleaned well. Large drips of food on couch arm and chair in bedroom. Crumbs on the floor under the desk and found a clothing tag on the floor next to the bed which if anyone would have cleaned it would have been easily seen. Generally not great and clearly needs some work.

What an amazing gal at the front desk. She was kind, funny and helpful! I did not get her name, but I would come back here especially because she was so sweet and friendly! The hotel was just as we expect from a residence Inn, clean, comfy beds and pillows and pretty guest areas to relax after a long day!

I would recommend to skip this one. The hotel is old and smells awful. Definitely not Marriot standards. Dated and tired, sofa bed bedding sheets not provided in the room, had to go downstairs to get them, something good : ac was working properly. Will not be back.

We had rotten seafood left in our dishwasher, the bathroom door handle fell off and our suite that was paid for for two nights was filthy. We had four kids there for a dance competition. When checking in late at night and finding the level of cleanliness, we called the front desk and the woman working named Siri, told us there was nothing they could do for us, no one was working to clean our room, and there was no manager on shift for us to speak to. We physically had to go into the janitorial closet ourselves and get cleaning supplies to clean our dishwasher just to be able to stand the smell to sleep. We were told a manager would be calling us to take care of it the next day. We left the hotel at 7am for the day. When calling at 4:00 to see if our room had been cleaned and we were switching rooms, the woman working said our room was never cleaned because we did not ask, and there was no rooms available for us to switch. We were once again stuck in a filthy room. They were not going to comp our rooms when we asked. So after arguing about it, they offered a 50% discount for one night. We had to stop payment with our bank. This was a miserable experience and I would never recommend this hotel or their service.