Usuário convidado
17 de maio de 2024
I am the principal of a school in central Victoria. We have used Montacute for our annual Year 8 trip to Hobart for the past few years. Our staff have always reported that the accommodation itself was well-presented and fulfilled our needs; however, they also frequently reported that the hotel owner was difficult to deal with. During our Year 8 trip to Hobart this week, there was a security breach involving two men, one a guest of the hotel and one other man who should not have been in there, entering the two dorm rooms of our 13-year-old female students in the middle of the night. The men shone their torches around and left when asked to. However, our staff were understandably concerned about the incident. When our staff spoke with the owner, he was dismissive of their concerns, saying that the students must not have locked the doors properly. While he had asked the two men to leave the hotel, he was unapologetic to our teachers and blamed the young female students for this breach. The teacher rightly pointed out that it was difficult to believe that both doors to the girls' dorm rooms could have been unlocked. When I spoke with the owner by phone about our concerns, he flew into a rage. During this conversation, I was sworn at at least four times, repeatedly called 'disgusting' for suggesting that there may have been a security breach with the men's key, yelled at, and hung up on. Mistakes do happen, but I have the ultimate duty of care for our students and couldn't leave them in an environment like this. We moved to the Travelodge, where the staff and facilities are more appropriate. I have since read similar recent reviews about the Montacute owner's behaviour and seeming inability to control his anger when challenged. This appears to have been an experience for solo female travellers in particular. We will never stay at Montacute again, and I would encourage others to exercise caution.
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