Avaliações do Sheraton Beihai Resort

Resposta da propriedade: Sheraton Beihai Resort is located in Guantouling National Forest Park, living by the mountain and the sea, with open sea-view terrace rooms offering a full view of the sea and the sky. The beach is a 5-minute walk from the hotel, and the neighbourhood boasts Zixia Bay, Haiku Shilan, and other excellent places to enjoy sunset spots, and it takes about 30 minutes by car to reach Silver Beach, Qiaogang, Mangrove Wetland Park, and many other attractions.We apologise for the odour of the pillows and blanket. As the hotel bedding is made of down, we can also provide silk comforters for you to choose from. We will also carry out more detailed inspections and training to improve the comfort of our guests. If you encounter any problems during your stay, you can call the hotel switchboard number or dial "0" in the room to contact the hotel guest service centre, we will be happy to serve you. Once again, we sincerely apologise for any inconvenience caused and hope that we will have the opportunity to provide you with quality and satisfactory service again. We wish you a happy life!

Resposta da propriedade: Dear Sir, thank you for your valuable feedback on Sheraton Beihai Resort. We sincerely apologize for the mixed experience you encountered during your stay, and we greatly appreciate your comments as they help us to improve our services.First and foremost, we are deeply sorry for the confusion and misinformation you received at the reception upon your late-night arrival. We understand the inconvenience it caused, and we will thoroughly review our staff training procedures to ensure such incidents are avoided in the future.We understand your concerns about the late check-in process and the request to wake up your sleeping wife. It is our responsibility to provide a smooth and hassle-free check-in experience, regardless of the time. We will carefully analyze our check-in procedures and make the necessary adjustments to offer convenience and comfort to all our guests.Moreover, we sincerely apologize for the disappointments you faced during breakfast. We regret that the options for Western cuisine and cold cuts fell short of your expectations. Your comments have been duly noted, and we will diligently work on enhancing our breakfast menu to cater to various tastes and preferences.Lastly, we appreciate your positive feedback regarding our spacious and clean rooms with a beautiful ocean view. We are committed to maintaining the high standards that our guests expect and providing an enjoyable stay.Thank you once again for sharing your feedback. Your satisfaction is of utmost importance to us, and we sincerely hope to have the opportunity to regain your trust and provide you with an exceptional experience in the future.

Resposta da propriedade: Thank you so much for your review of our hotel. We are honored to bring you with good memory during your stay. We believe that your recognition will be the driving force for our continuous progress. Sincerely look forward to your next visit, we will continue to provide you with high quality services!

Resposta da propriedade: 尊敬的賓客，您好！感謝您在眾多酒店之中選擇北海喜來登度假酒店與我們分享您的入住體驗，很榮幸收到您的肯定，同時感謝您對酒店的認可，我們將不斷堅持做的更好！願喜來登能給您的旅程增添一抹光彩，祝您生活愉快！