Swissôtel Beijing Hong Kong Macau Center

Avaliações do Swissôtel Beijing Hong Kong Macau Center

Swissôtel Beijing Hong Kong Macau Center

No.2 Chaoyangmen North Street, Dongcheng District, Beijing, 100027, ChinaVer detalhes do hotel
Swissôtel Beijing Hong Kong Macau Center
Swissôtel Beijing Hong Kong Macau CenterSwissôtel Beijing Hong Kong Macau CenterSwissôtel Beijing Hong Kong Macau Center
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1 noite

Avaliações dos hóspedes

4.7/5
Excepcional
2225 avaliação
Avaliações verificadas
Agradável e bem localizado4.7
Comodidades4.7
Atendimento4.7
Limpeza4.8
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Todas as avaliações(2225)
Avaliações positivas(2178)
Avaliações com fotos/vídeo(542)
Fácil de se locomover(447)
Café da manhã delicioso(309)
Próximo ao metrô(288)
Bem decorado(103)
Ótimo para viagens a negócios(101)
Equipe da recepção cordial(71)
Piscina excelente(23)
Excelente café(18)
Avaliações negativas(47)
Tanglaoya886688
Quarto Twin Premier
Hospedou-se em ago 2024
Família
11 avaliação
2.0/5
Publicado em 8 out 2024
Localização: O metrô fica no andar de baixo, o que é muito conveniente. Experiência: Média. Queria ir à academia com meu filho de 10 anos, de 1 a 6 metros, para fazer exercícios, mas fui informado pela recepção que crianças não poderiam entrar. adulto, e a recepção disse firmemente que as crianças não podiam entrar. Mais tarde, encontrei as regras afixadas na parede: "Menores não podem usar equipamentos de ginástica sem supervisão dos pais. Depois de ligar e reclamar, o gerente de plantão." Disse que podemos usá-lo e nos deixar ir. Ele também disse que a recepção na época era nova.
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Texto originalTraduzido pelo Google
Resposta da propriedade: Prezado hóspede, muito obrigado por escolher ficar no Swissotel Beijing Hong Kong and Macau Center e por nos deixar seus valiosos comentários. Lamentamos muito que esta estadia não tenha atendido às suas expectativas. Compartilhamos seus comentários sobre os problemas de serviço da academia com os departamentos relevantes e faremos o acompanhamento para retificação. Esperamos que você escolha novamente o Swissotel Beijing Hong Kong e Macau Centre e lhe proporcione uma experiência de estadia mais confortável e serviços de alta qualidade. Swissotel Beijing Hong Kong e Centro de Macau
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Usuário convidado
Quarto deluxe duplo
Hospedou-se em ago 2024
Sozinho(a)
1 avaliação
1.6/5
Publicado em 19 ago 2024
Muito sem palavras, o hotel teve uma queda de energia da 1h às 3h. Quando voltei às 13h, não havia luz no quarto e não pude tomar banho. A única fonte de luz era a vela que trouxe de fora para o hotel. . . Perguntei se havia lanterna, mas não havia. Ele me pediu para usar meu celular. O telefone estava sem bateria e eu não conseguia tomar banho no escuro. Quando recebi uma ligação, por volta das três horas. , de repente acendeu e eu acordei novamente. Não tive uma boa noite de descanso. . . Estou realmente sem palavras. A chave foi ontem à noite durante o Hungry Ghost Festival. Esse nível de sexo iria te assustar até a morte, mesmo se você lavasse o rosto.
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Texto originalTraduzido pelo Google
Resposta da propriedade: Prezado hóspede, muito obrigado por escolher ficar no Swissotel Beijing Hong Kong e Macau Center! Em relação às deficiências que você levantou, o hotel está melhorando gradativamente os detalhes de nossas instalações. Lamentamos que isso tenha causado alguns transtornos à sua viagem em alguns aspectos. precisamente porque você é tão cheio de amor por nós, sob a supervisão de hóspedes atenciosos, somos encorajados a descobrir continuamente problemas em nosso trabalho e otimizar os processos de serviço para melhorar a qualidade do serviço. vir. Swissotel Beijing Hong Kong e Centro de Macau
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Usuário convidado
Quarto deluxe duplo
Hospedou-se em ago 2024
Negócios
39 avaliação
2.2/5
Publicado em 6 ago 2024
O quarto é muito pequeno. Não há espaço extra, exceto uma cama. Há uma parede a poucos metros da janela, como mostra a imagem abaixo. A experiência geral é muito pobre, não tão boa como um hotel comum de três ou quatro estrelas. Este hotel de cinco estrelas não é rentável e não faz jus ao seu nome. Além disso, a eficiência do pessoal do hotel também é bastante baixa.
Texto originalTraduzido pelo Google
Resposta da propriedade: Prezado hóspede, muito obrigado por escolher ficar no Swissotel Beijing Hong Kong and Macau Center e por nos deixar seus valiosos comentários. Pedimos desculpas por não poder oferecer a você uma experiência de check-in perfeita. Se você encontrar algum problema durante sua futura estadia, informe nossa equipe a tempo e faremos o possível para ajudá-lo a resolvê-lo. Aguardamos sua próxima visita! Swissotel Beijing Hong Kong e Centro de Macau
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XYSHIAU
Quarto Twin Premier
Hospedou-se em out 2024
Família
2 avaliação
5.0/5
Excepcional
Publicado em 14 out 2024
Dear Swissotel Beijing HongKong Macau, I am writing to express my sincerest gratitude for the exceptional stay I recently had at your esteemed hotel, between 7th October to 14th October. From the moment I arrived, I was impressed by the warm welcome and impeccable service that you and your team provided. However, I must highlight a few specific instances where your dedication to customer satisfaction truly shone through. One of the most notable experiences I had during my stay was the prompt and efficient assistance I received with a number of issues that arose. I was particularly impressed by the way in which your staff went above and beyond to resolve my concerns. For example, when I encountered a problem with a parcel delivery, your team quickly sprang into action and ensured that the matter was resolved to my complete satisfaction. Additionally, when I discovered a small issue with the bath vasin in my room, your maintenance staff was immediately dispatched and the problem was fixed without delay. I would also like to take this opportunity to specifically mention two of your exceptional staff members, Angela and her manager. Both of these individuals went above and beyond to ensure that my stay was as comfortable and enjoyable as possible. Angela, who was my front desk representative, was incredibly helpful and attentive, answering all of my questions and addressing any concerns I had with a smile and a friendly demeanor. In conclusion, I cannot thank you and your team enough for the outstanding service and hospitality that I received during my recent stay at Swissotel HK Macau Centre Beijing. Your dedication to customer satisfaction, as well as the exceptional work of your staff members such as Angela and her manager has left a lasting impression on me. I will definitely recommend your hotel to my friends and family, and I look forward to staying with you again in the future. Thank you once again for a truly memorable experience. Sincerely,
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Resposta da propriedade: Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for your good reputation of recognition in all areas of the hotel. As a Swissôtel brand, we are always mindful of the need to delight our guests and to make their stay with us" live it Well". We hope to see you again soon!
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Reno
Quarto Twin Premier
Hospedou-se em out 2024
Família
3 avaliação
4.0/5
Muito bom
Publicado em 17 nov 2024
Close to the nearest subway station. Can early check-in. The staff will make up your room everyday without telling them to do so.
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Resposta da propriedade: Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for your good reputation of recognition in all areas of the hotel. As a Swissôtel brand, we are always mindful of the need to delight our guests and to make their stay with us" live it Well". We hope to see you again soon!
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Chi Heng
Quarto deluxe duplo
Hospedou-se em set 2024
Sozinho(a)
25 avaliação
5.0/5
Excepcional
Publicado em 10 set 2024
The location is great
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Resposta da propriedade: Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for choosing Swissotel Beijing Hong Kong Macau Centre. The hotel is strategically located in the southeast corner of Dongsishitiao Bridge, with convenient transportation, and the surrounding perfect supporting facilities and facilities are also convenient for guests to live and travel.As a Swissôtel brand, we strive to delight our guests. Thank you for your trust in us and we look forward to seeing you again!
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Marc_Beijing
Quarto deluxe duplo
Hospedou-se em out 2024
Sozinho(a)
4 avaliação
4.2/5
Muito bom
Publicado em 12 out 2024
Very clean hotel and quiet hotel. Unfortunately the Air condition was already turned off even it was still 25 degrees outside temperature so the room was a bit too warm. Bathroom a bit small. Overall a good hotel.
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Resposta da propriedade: Dear customer, thank you for choosing Swissotel Beijing Hong Kong Macau Center and leaving your valuable comments here. We are very sorry that this stay made you have an unpleasant stay. We apologize for not being able to make your stay a perfect one, if you have any problems in the future, please report to our staff in time, we will do our best to help you solve it, and look forward to your next visit.
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WaiSee
Quarto Twin Premier
Hospedou-se em out 2024
Viaje com amigos
1 avaliação
5.0/5
Excepcional
Publicado em 15 out 2024
I recently stayed at The Swissotel Beijing Hong Kong Macau Center and it was nothing short of exceptional. From the moment I arrived, the staff greeted me with warm smiles and impeccable service. The room was spacious for 2 persons and clean. Aircon can be warm & stuffy and can't do anything about it as it is centrally controlled. Public transport is a breeze with the metro station right in front of the hotel. While the hotel is not located at the city center, it is good enough for us given the metro station 2 mins away. Some eatries and 7/11 behind the hotel.
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Resposta da propriedade: Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for your good reputation of recognition in all areas of the hotel. As a Swissôtel brand, we are always mindful of the need to delight our guests and to make their stay with us" live it Well". We hope to see you again soon!
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Usuário convidado
Quarto deluxe duplo
Hospedou-se em set 2024
Negócios
3 avaliação
5.0/5
Excepcional
Publicado em 16 set 2024
It was a great experience to stay at Swissotel. The location was excellent as it had the subway at the door. The service was great, they allowed me to check-out late without additional charge and the breakfast was amazing. All in all a great experience and highly recommended.
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Resposta da propriedade: Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for your good reputation of recognition in all areas of the hotel. As a Swissôtel brand, we are always mindful of the need to delight our guests and to make their stay with us" live it Well". We hope to see you again soon!
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Barbara Andrea
Quarto deluxe duplo
Hospedou-se em nov 2024
Negócios
4 avaliação
5.0/5
Excepcional
Publicado em 28 nov 2024
Very beautiful and clean hotel. Great hospitality, great variety of food.
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Resposta da propriedade: Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for your good reputation of recognition in all areas of the hotel. As a Swissôtel brand, we are always mindful of the need to delight our guests and to make their stay with us" live it Well". We hope to see you again soon!
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Anu
Quarto Twin Premier
Hospedou-se em ago 2024
Negócios
16 avaliação
4.7/5
Incrível
Publicado em 3 set 2024
I initially booked a room at Atour Hotel, but due to poor service and hygiene, I made a last-minute switch to this hotel. The change was worth it— the service here was great, the hygiene was good, the breakfast was delicious, and it's conveniently close to downtown. I highly recommend this hotel.
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Resposta da propriedade: Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for your good reputation of recognition in all areas of the hotel. As a Swissôtel brand, we are always mindful of the need to delight our guests and to make their stay with us" live it Well". We hope to see you again soon!
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6EPor
Quarto Twin Premier
Hospedou-se em ago 2024
Sozinho(a)
9 avaliação
4.7/5
Incrível
Publicado em 13 ago 2024
Perfect location for me visiting Beijing for a musical show at Poly Theatre which is across the road. It's also super convenient as the MTR exit is right opposite the hotel entrance. Reception area is bright and big but, in my opinion, the receptionists need a little more training on serving guests in more pleasant manner though. Still, the waiters/waitresses in their restaurants are probably better-trained with excellent manner. I have booked a premium twin room which is on 9/F. Room is clean and tidy while the room size is good enough for 2 persons staying. Worth-mentioning that their bed sheets are soft and smooth which is definitely value-added.
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Resposta da propriedade: Dear guests, thank you for choosing Swissotel Beijing Hong Kong Macau Center and leaving your valuable comments, we are very sorry that this stay didn't meet your expectations. We have shared the service problems you have reported with relevant departments and followed up in a timely manner. We look forward to welcoming you again to Swissotel Beijing Hong Kong Macau Centre and providing you with a more comfortable stay and services.
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Mechi
Quarto Twin Premier
Hospedou-se em out 2024
Sozinho(a)
20 avaliação
5.0/5
Excepcional
Publicado em 6 nov 2024
Impecable, the staff super friendly and willing to help. Great location
Traduzir
Resposta da propriedade: Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for your good reputation of recognition in all areas of the hotel. As a Swissôtel brand, we are always mindful of the need to delight our guests and to make their stay with us" live it Well". We hope to see you again soon!
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Usuário convidado
Quarto deluxe duplo
Hospedou-se em jan 2024
Outros
1 avaliação
5.0/5
Excepcional
Publicado em 9 jan 2024
It was a wonderful experience. The rooms are tidy, everything is clean and the reception is always there for you. I definitely recommend this hotel!
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6/7
Resposta da propriedade: Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for your good reputation of recognition in all areas of the hotel. As a Swissôtel brand, we are always mindful of the need to delight our guests and to make their stay with us" live it Well". We hope to see you again soon!
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Eranga
Quarto deluxe duplo
Hospedou-se em dez 2023
Sozinho(a)
5 avaliação
5.0/5
Excepcional
Publicado em 2 jan 2024
After a long time, I stayed at a hotel in China where every staff member spoke English and accompanied me well. It was the first time for me to stay at a Swissotel but I know quite well the All Accor group. The check-in and check-out were fast; they even helped me with my luggage! The room was quite hot due to Beijing's central heating policy, so Mr. Spring Si ensured I got a room where the temperature was 22℃, and I was immediately very comfortable. The breakfast was excellent! Yes, it's a little pricey but I think it's quite worth it for the wonderful experience. I will stay again.
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Resposta da propriedade: Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for your recognition of the hotel's services. It is our constant pursuit to provide our guests with a comfortable stay and attentive services. We sincerely look forward to providing you with an invigorating and energizing time again in the near future. We hope to see you again soon!
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