The Belmar Inn

This has been the worst experience I've had in a hotel/inn. Upon entering the room we noticed a strong smell of chemicals and with the windows being nailed shut we had no option for fresh air so we stayed out of the room as much as possible until we had to go to sleep. As we entered the room we noticed that the headboards of the beds were crooked and the beds were too close to each other, not at all like the images on their website (false advertising). Upon laying down in bed around 2am the headboard completely collapsed, leaving dangerous nails sticking out that could have caused serious harm to us. We asked the front desk to move us to a new room but they said it was not possible and their only solution was to remove the headboard all together, still leaving the room in a dangerous state. Because it was so late we had no option but to stay there. The next morning we spoke to the front desk and the woman agreed that it was not acceptable and that we should receive a refund, however after exchanging emails with the managers (very hard to get a hold of them) they refused to issue any refunds. We would not suggest anyone staying here as this is a hazardous establishment with no accountability or customer service. Save yourself the hassle of dealing with them.

Unfortunately, I did not get to stay at Belmar Inn and never will. The lack of professionalism and poor customer service manifested based in how they handled a mistaken booking. Long story short, my family member booked the Belmar Inn (non refundable) through a third-party site for Labor Day weekend a few weeks ago, inadvertently mixing up the beach town we were staying in. Upon realizing the mistake, I called within 4 hours to cancel the reservation with full explanation of the error and plenty of time for the hotel to rebook. Upon multiple calls to the hotel that night and the next morning and third-pary site, I was told by the hotel 2x that they would look into it, Manger was handling it, and call the third-party site. The site advised it was at the discretion of the hotel and sent over a formal request to them. I called the hotel to confirm that they review the official request and was hastily advised, yes "someone will call you back." That call never came, my reservation was not cancelled and I was charged the full amount. I am beyond dissapointed with the hotel's lack of flexibility and professionalism. It's a shame too as I go to Belmar in the simmer often. I do not recommend this hotel.

Filthy, dirty sheets, food left in rooms, bugs, mold, and other disgusting items left behind. Smelt like smoke, garbage everywhere, no parking spaces. I can’t even imagine how they are in business. Crack Den, shady , unsafe and unsanitary. Do not book a room here EVER!

Absolutely had a fantastic time from the minute I checked in at the front desk with Lynn. She is amazing and was very accommodating to my husband and I since I had just had a hip replacement. She definitely keeps the office running very smoothly and is a hard worker. CJ also was a phenomenal employee and got the pleasure to hang out with him for a while on the front porch. By the time I left I felt like I had a new friend actually it was like that with all employees. Tierra was also phenomenal at the desk at night time. Very nice person. Kumar also very polite and courteous. Was definitely a good find and I felt like I was part of a family there did not want to come home. Will be returning soon Bernadette and Charlie. Jersey City New Jersey