Meliá Villaitana

Beautiful resort hotel set in wonderful surroundings, it's like a little paradise. Roo. Was nice and clean, but the resort is huge and it can be quite a walk from the car park or reception to your room. On the downside, we went half board and the food is to be honest, substandard. I suspect the standard in the paid restaurants would be much higher, but the all inclusive offering was simply not good enough. Breakfast: there are plenty of cold choices from cold cut meats, to various breads, cheeses and fruit. However, the hot selection is poor. The bacon was cheap, fatty, cold and like leather. The sausages were cold. The fried eggs or scrambled were ok. Dinner: really poor. Firstly, nothing is hot. Why can they not invest in proper hot plates?? The veg, potatoes and sides were all cold. The steak was really rubbery. No gravy or sauces I could see. No mash or chips, and the veg was half cooked. Of the 5 nights we were there, we ate out 3 of the nights, we simply couldn't face the dinners some nights. You won't look forward to dinner time. It's a pity because the resort is lovely, and that aside you can't fail to be impressed by the setting and surroundings. On balance we would go back again, but skip the food and do our own thing each day, there are thousands of options to eat in nearby Benidorm

Very nice hotel to enjoy holidays with the family near Benidorm. Location: 10 minutes from the Benidorm beaches, up in the hills. Great views from the rooms and the hotel of the city and sea. Check-in/check-out: perhaps the lowest point in the hotel. In the Meliá Villaitana there only four desks available, which at peak hours explodes. I spent 15 minutes waiting for check in and 25 minutes on cue for the checkout. There are no Meliá rewards priority desk (yes at Level). Rooms: nice spacious rooms with confortable beds, big bathroom and nice balcony. The pity doesn’t work well (I’ve stayed in two different rooms), and most of the channels and blocked. Some walls need a paint job and the floor needs to be cleaned every day. It seems housekeeping is not equipped with stuff to clean floors. Animation: the best of the hotel, the team of the mini club is amazing. Special thanks to Victor, David and Lucia. Kids really enjoy the activities. Food: we went with full board as the all inclusive is available when booking 6 or 7 nights. It should be available for an extra fee, maybe it is, no one offered it. All the meals where in the buffet with very good selection and quality. Can’t complain really. Special kudos to Alexandra who was so nice in attending us every time. The only thing to complain about is the fact that they are asking our room and names every time, even though we had our bracelets. We’ve been in other Meliá and we never witnessed this, a bit annoying. The restaurant Casa Nostra, which is paid is amazing, great service and great quality food. The Gelateria is algo great, and seems to be free with all inclusive but they never told this. Pools: amazing, lots of space to swing and do activities. Sufficient chairs for everyone in the premises. The kids pool with the slides are great fun. Overall a great stay, with some “American style” customer experience details could get even better.