Best Western Plus Philadelphia Bensalem Hotel

Experience was not the best, walk in to check in, staffs were outside smoking, had to wait…. First room I was in was not the room I reserved, had to go back downstairs to check my reservation. I was placed in a second room without working toilet, room wasn’t properly cleaned, key card didn’t work when we try to enter our room, had to go downstairs again, other customers propped back door of hotel open for homeless/druggies, etc…..This hotel need safety, cleanliness reassurance ….

What a PLEASANT surprise this hotel was! From the location, to the staff, to the room--it was all great. Very nice, very clean. I highly recommend it

Chose this hotel because of proximity to Parx casino. Big mistake. Just drove cross country from Cali, spent 3 prior nights at BW or Sure stay(very nice actually), and they hooked me with a special promotion so I was looking for BW to take advantage of promotion. The other BW's were actually nicer then I expected and we were satisfied with each one, some had extra perks like shuttle service or TV that mirrored your phone so could stream. This one near Philly was a huge disappointment. Grungy, dirty and dated. Upon arrival room smelled of smoke and was musty. Stranger across hall asked if I would come in and smell his room to verify for him. Oh man, his room was way worse then ours. Trying to get to front desk and breakfast area( not that I would feel safe eating their food) is near impossible to navigate. Other guests suggested just walk outside around building. No signs inside with any direction. Ok well, at least they have a jacuzzi. Think again, was lukewarm at best and at 9am upon opening not one towel to use. I saw a Hampton Inn across street and wish we had stayed there like we usually do. Staff was nice enough especially considering the amount of complaints they likely have to deal with..