Ilsanleonardo - Suites

Looking forward to our first visit to Bergamo with family at Christmas. Checked in, one of our party ripped his trousers on a very sharp piece of metal on the sofa bed within minutes of entering the room. We alerted the woman who had greeted us only to be told ‘that’s life’ and suggested we put a towel over it, despite the fact it would rip through your skin getting in and out of bed! The manager wasn’t any more helpful, wouldn’t accept responsibility, suggested we go get the trousers repaired - the afternoon before Christmas Eve and we were checking out 10.30 the next morning! Said she’d meet us at breakfast, surprise surprise she didn’t turn up. Wouldn’t recommend you book here as if something goes wrong or is clearly dangerous they just shrug their shoulders! Stay away!

We booked this hotel for our last night of a 14 night stay in Italy. It was a little tricky to find as it is not very well sign posted. I would reccomnend looking for the property numbers on the exterior wall of the street and it is clearly marked number 16, it's right next door to the lovely friendly bar Wood. We were met on arrival by the lovely Alina who welcomed us at checkin and gave us all the required information for a happy stay. We were delighted with the fantastic room that was elegant, comfortable, safe and secure. The bathroom was really nice and well presented. We were served breakfast in the nice dining room which consisted of a lovely range of fresh tasty produce and even scrambled eggs made freshly for us. It was a 15 to 20 minute walk from the train / bus station along wide busy roads that appeared safe and well illuminated. I would highly recommend this place and we will definitely be back. Thank you Alina.

My partner and I stayed here for one night in February and had a generally good experience. First of all, the location is great! Right in centre and walking distance from station, buses, shops, restaurants etc. The room was very spacious, with a big comfable bed and a luxurious bathroom. A very nice and relaxing room to be in. We also appreciated the coffee and tea facilities in the room as well as the minibar with some water and sodas, which were included. Breakfast was tasty, but we found it a bit minimal for the price that you're paying. Since it's a small buffet that you share with other guests, I could imagine it not being enough if some other guests took a little bit more than average, for example. However the quality of the food was nice and we enjoyed it. The only small negative point we have, was the way we were received. We got some "passive aggressive" vibes from one of the hostesses which we did not really understand. We were a little taken aback by it, especially after travelling for half a day and waiting outside in the cold for 15 minutes for someone to open the door and let us in. She interrupted our questions with a firm "I'm telling you about this already." Mind you, we are Dutch/German ourselves and very used to being direct when communicating, but this was a bit too much. One more note that could be important to you: we were allowed to leave our bags in the building on our leaving day while we explored Bergamo for a few more hours. Although we were happy to have this option, we were a bit surprised that the doors to the apartment, the front door as well as the metal gate by the road were all left open for the whole duration of our stay. Meaning anyone could walk in. Just something to consider if you want to leave your belongings there and the reason I didn't give 5 stars.

One of the most amazing hotel experiences ever. Rooms are nicely decorated, in a very italian style yet not kitsch. Top notch clean. Whirpool in a room is a great amenity to have. Nice selection for breakfast. Would definitely stay here again.