Magic Hotel Xhibition

Houve um grande problema para fazer o check-in devido ao check-in por código no aplicativo, consegui fazer o aplicativo funcionar e fui para o quarto, mas o aplicativo se recusou a destrancar a porta, liguei para o suporte e tive que correr alguns minutos para outro hotel para pegar uma chave física. Então, pouco antes da meia-noite, o alarme de incêndio disparou e saímos da cama e corremos escada abaixo para a rua, ficamos lá por aproximadamente 1 hora com nosso filho de 7 anos entre pessoas bêbadas da boate do hotel, havia bares para cima e para baixo ao longo da rua com pessoas bêbadas andando e gritando e nosso filho estava congelando e com medo. Havia alguns seguranças e 1 representante do hotel do lado de fora, mas não fomos informados de nada ao nos aproximarmos deles e ninguém obteve nenhuma informação deles. Então, uma experiência muito ruim desta estadia e não posso recomendar a outros.

Tentei um check-in móvel, mas não havia recepção, então não consegui lidar com isso. Caminhei por 10 minutos na chuva para pegar o cartão de quarto de outro hotel, e a experiência foi muito ruim.

Uma experiência tão ruim como essa! Eu diria que nunca mais iria para o hotel! E não o recomendaria a ninguém! Porque primeiro quando entramos no quarto, havia um verme na mesa... Eu, junto com meu colega de quarto, estamos muito preocupados com a higiene de lá.

The self-service check-in system at this hotel is absolutely infuriating! You’re forced to download a specific app to check-in, but when I logged in with my iPhone, I couldn’t unlock the room! Luckily, I had an Android phone, which barely worked. Then, not long after, the app logged me out and wouldn’t let me back in with the original password! I contacted customer service, and they told me to walk 5 minutes to the service desk to get a physical key card—already frustrating enough—but when I asked what was wrong with the app, they just said, "I don't know." I ended up wasting over two hours of my time! This kind of service is completely unacceptable! 這間飯店的無人櫃檯系統簡直讓人崩潰！入住必須下載一個指定的App，但我用iPhone登入後，居然無法解鎖房間！幸好我隨身帶了另一台安卓手機，才勉強解鎖。然而沒多久App自動把我登出，原本的密碼還不能再登入！聯繫客服後，他們居然叫我走5分鐘到服務處去拿實體卡片，這已經夠讓人生氣了，但當我問他們App到底出了什麼問題時，他們竟然只回了句“I don't know”。就這樣浪費了我兩個多小時！這種服務態度真的令人無法接受

Check in app didn’t work, staff failed to help. Had to book another hotelroom at own cost. I also met a BIG RAT on my way out of the hotel. Trip.com and the hotel both refused to refund the booking.

Great location esp to light rail, bybanen to airport 150m away from hotel. Central to everything incl Bryggen. Rooms are small, dusty, noisy ! The hotel operates a club 2 floors above rooms and I guess they expect to sell rooms to drunken revelers who dont mind noisy music till 2 am in the morning - I do mind. Its been terrible as I have a morning flight and getting sleep was impossible.

Very nice hotel in the centrum of Bergen! I had some difficulties to actually find it. There were some stains in the carpet. The room was comfortable.

Everything was good and for people that didn’t receive the check-in instructions just go to this address : « Nedre Korskirkeallmenningen 1 a  » it’s 3 min walk from the hotel and they will be happy to help you

The hotel was located right in the center of Bergen. Although there was reception staff we had to pick up the hotel key in a box another time (went well but was a bit strange I think). In the hallway itself there was a slightly strange smell. But the room itself was perfectly fine. There is a lot to do in the center of Bergen if you want it. Lots of dining areas / bars etc. We did not get breakfast there due to. we woke up today (May 17), which in Norway is considered a Sunday. Then they did not have breakfast there. So we had to take another place. What was minus it was that they did NOT have luggage storage there. So there the hotel has something they need to fix right away.