N2129XQgeorges
19 de agosto de 2023
We arrived at the hotel at 9:45pm dog-tired after driving 650 miles in 12 hours on our way to Indianapolis. We had driven through numerous rainstorms and construction site lane closures. We just wanted a clean room and a good night's sleep. Unfortunately we chose the wrong hotel. The carpet was stained. The hallway and room were generally decrepit and rundown. The sink was stopped up so that it drained very slowly. Because we were so tired we did not ask to change rooms but just went to sleep. At approximately 1:00 a.m. the deafening shrieking of a fire alarm woke us out of a sound sleep. At 1:45 a.m., shortly after falling back to sleep, it went off again. I got dressed and went to the front desk to find out what was going on. There were two firemen present and the desk clerk explained that the alarm system was malfunctioning. We finally went back to sleep. The fire alarm woke us again at 7:00 a.m. I had paid for the hotel with 20,000 reward points. I spoke to the manager about a refund. She stated that because it was a safety matter (although she couldn't explain how a malfunctioning system was a safety matter) she would provide a credit of 5,000 points. I told her that was not satisfactory and she told me that I could have left at 1:00 a.m. and she would have provided a full refund. I questioned where I was to go if I left at 1:00 a.m., dog-tired and half asleep and she just repeated that I could have left. This was the worst experience I ever had at an IHG hotel. I will never go back.
Traduzir