Two Hotel Berlin by Axel - Adults Only

I recently stayed at the Axel Hotel in Berlin for an academic conference and was disappointed with my experience at hotel and even Trip.com services. Despite the high cost of booking compared to nearby hotels or ***********, the hotel did not provide basic amenities such as air conditioning, toothbrushes, toothpaste, water kettle, slippers, and tissues. When I raised my concerns with the hotel staff, they did not address my complaints or offer any solutions. Unfortunately, my stay was further complicated by health issues, which were exacerbated by the lack of air conditioning. Despite having four more days left in my stay, the hotel staff refused to fix the situation or offer me a new room during first three days. Later, they provided everything but you need to go to reception each time . Overall, I would not recommend the Axel Hotel in Berlin due to the lack of basic facilities and poor customer service. Meanwhile, i have compared the prices between *********** and trip.com as my friend’s preferred other sites. His booking includes taxi service, breakfast with big room but in my case, they just provide a room. Hope trip.com will also improve their services and inspect the hotels quality.

The location is good, it is close to the under ground, but the room is little bit small and the WiFi is very weak.

War im Großen und Ganzen super, finde nur das die Suit größer sein könnte für den Preis

很好，一切都很棒，服務很好，2我們都有一個很好很好的體驗，但是就是有點吵沒有牙刷和毛巾之類的提供讓人覺得很難過

這家酒店接待LGBT，雖然我不是。不過還是略微讓我有點驚訝。 酒店房間和歐洲其他經濟型酒店一樣，都比較小。不過還算乾淨衞生，有點是特別安靜，那幾天睡得確實安穩。 不太好的是酒店早餐，11天基本沒有換過，都是一樣的，吃的人傷心。

Das Hotelzimmer war sehr sauber und am Hotelempfang wurden wir freundlich empfangen.