rinastina
30 de novembro de 2023
This looked great on paper, and could have been as great as the restaurant in the building, but no. In regards to customer service this place misses the mark, big time! On arrival the male worker had a toddler on the reception desk. The pierced lady worker was on her phone, and seemed torn apart in between staying on the phone or attend to guests. During check in we asked for a place to eat, she had no idea if anything was open. This time of year is off season in the region so a little bit of actual knowledge would have been nice. However, after spending the afternoon outside in the area we return, and asked about hitting the winebar. It was 5pm, basically everything in the village, including the old town, was closed and she says: we open at 6pm. Case closed! This is where service minded people would have offered us a solution, but not this woman. Instead we spent 3h in the hotel room emptying the "mini bar", before heading for dinner. The room was fairly clean, has a paper thin door, but to get the automatic light on in the hallway leading into it one need to flap around ones arm to get the switch to take action. The pillows are a joke, and at breakfast the ordered hard boiled eggs sprayed out like lava cakes. So no, for sure this was not our cup of tea.
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