Hotel Luze El Toro

Muy bien buen trato y habitaciones excelentes

Excelentes atenciones, botella de agua de bienvenida y parking gratuito.

ESPECTACULAR. MUY CÓMODO. VARIOS TIPOS DE ALMOHADAS. MUY RECOMENDABLE.

Excelentes atenciones y servicios e inmejorable relación calidad-precio.

Goede ontvangst bij de receptie, een klein uitleg hoe het gebouw is ontstaand . Fijn restaurant en goede prijs

This is always our first stop on our trip when we leave Portugal for Belgium. This is for the following reason: it is very beautiful, very quietly located in a rural area, ample parking, also a point for hybrid cars. And especially the friendliness of the staff across the board. Nice and very neat rooms, good breakfast from 7am. We were there in May and returned in June. And this hotel will also be on our list for our next trip.

We were greeted by a female member of staff who did not do anything more than taking our passports and giving us the key to our bedroom. Whereas other guests were spoken about the option to visit nearby wineries or using the very small SPA in the hotel. Upon arriving to our bedroom (a suite) everything looked lovely - nice furniture, a separate sitting and dining room combined and a large bathroom with bath tub and a separate shower. Sadly the bathroom was not as clean as it should have been and the toilet was loose, making loud clancking sounds when being used. We later on discovered that only half the radiators worked (it was a chilly night). We had courtesy still water provided - BUT only on our first night. When we asked in reception about the water not being replaced, we were told that it was only provided for free, on arrival. A very tight approach for a two night stay at a cost of €392, considering that if we had only stayed one night and returned the following day, we would have been provided it again and for free. Not that we mind paying for it, however we feel strongly that this is not the right customer service approach. The food menu (a la carte) looked very appetising and we ordered a 3!course meal. We were disappointed with the quality of some of the disses - including the Iberico Ham which was old and didn’t taste all that good. The hotel is located on the side of a main road with busy traffic and so if your room overlooks the from of the hotel, it can be noisy. All in all it didn’t meet our expectations and we are surprised with the ratings previously given, which don not match our experience at all.

During our outward journey to Belgium, our first stop was the hotel “El Toro Hotel in Pamplona”, located not far from the highway, a large private parking lot, a very good restaurant, and a very nice breakfast. The rooms are spacious, the beds are very good and the staff is super friendly, so it is highly recommended for anyone who goes this way, as long as we can still visit this place.

Beautiful hotel. The beds were comfortable. The front desk (irena) was amazing. Her english was fabulous and she was extremely funny. She made us feel so welcome. The food in the restaurant was excellent. We arrived and lunch was no longer being served, but they made is a wonderful spread. The breakfast in the morning was fantastic. When booking a room definitely include the breakfast. The chef (cook) came out to us and even handed us a hot breakfast sandwich, they was so delicious, I probably could have 3 or 4. I highly recommend this hotel. It's just outside pamplona, but that was perfect (10 mins by car, but they have a free shuttle) and it was nice to return to the quiet hotel, then be in the middle of the town center with all the chaos of the Running of the Bulls.