Protea Hotel Bloemfontein Willow Lake

Avaliações do Protea Hotel Bloemfontein Willow Lake

Protea Hotel Bloemfontein Willow Lake

101 Henry St, Bloemfontein, Free State, 9330, South AfricaVer detalhes do hotel
Protea Hotel Bloemfontein Willow Lake
Protea Hotel Bloemfontein Willow LakeProtea Hotel Bloemfontein Willow LakeProtea Hotel Bloemfontein Willow Lake
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1 noite

Avaliações dos hóspedes

4.1/5
Muito bom
20 avaliação
Avaliações verificadas
Agradável e bem localizado4.2
Comodidades4.1
Atendimento4.1
Limpeza4.1
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Todas as avaliações(20)
Avaliações positivas(13)
Avaliações negativas(1)
Usuário convidado
Quarto com 1 Cama King Size
Hospedou-se em jun 2024
Outros
5 avaliação
5.0/5
Excepcional
Publicado em 14 set 2024
Pleasant stay in a clean and tidy room. Front desk service is great! Great location
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Shichengyuwenkai
Quarto com 1 Cama King Size
Hospedou-se em ago 2024
Família
5 avaliação
4.3/5
Muito bom
Publicado em 26 set 2024
Protea 南非的老品牌了，中規中矩，住過的都知道
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Usuário convidado
Quarto com 1 Cama King Size
Hospedou-se em out 2024
Negócios
5 avaliação
5.0/5
Excepcional
Publicado em 1 dez 2024
不錯的酒店，服務很用心
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Usuário convidado
Quarto com 1 Cama King Size
Hospedou-se em jun 2024
Sozinho(a)
8 avaliação
5.0/5
Excepcional
Publicado em 23 ago 2024
乾淨舒適，交通方面
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Usuário anônimo
Quarto com 1 Cama King Size
Hospedou-se em out 2023
Negócios
5 avaliação
5.0/5
Excepcional
Publicado em 11 jan 2024
總體不錯的！
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jonathanbL6192VS
Hospedou-se em set 2024
Viaje com amigos
5.0/5
Excepcional
Publicado em 15 out 2024
We stopped for the night at this hotel, the online booking process was very easy. We arrived and went straight to the restaurant, that was open to 10pm. The menu had a good selection to choose from, which was taste and well presented. The ground floor room was air conditioned and pleasantly furnished, with a king sized bed that was very comfortable for the night.
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Resposta da propriedade: Dear jonathanbL619VS, Thank you for sharing your wonderful experience at Protea Hotel by Marriott Bloemfontein Willow Lake. We are delighted to hear that you enjoyed your stay with us. Your feedback is truly appreciated and inspires us to continue delivering exceptional experiences. We look forward to welcoming you back for another memorable stay. Warm regards, The Protea Hotel by Marriott Bloemfontein Willow Lake Team
Jacques S
Hospedou-se em set 2024
Sozinho(a)
5.0/5
Excepcional
Publicado em 3 out 2024
Had a great stay. Staff were very friendly and made me feel right at home. From the reception staff, to the omelette lady Elizabeth, to the sweeper outside - everywone was friendly and chatty. Thank you for the hospitality. Will visit again!
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Resposta da propriedade: Dear JacquesMonica, Thank you for sharing your wonderful experience at Protea Hotel by Marriott Bloemfontein Willow Lake. We are delighted to hear that you enjoyed your stay with us. Your feedback is truly appreciated and inspires us to continue delivering exceptional experiences. We look forward to welcoming you back for another memorable stay. Warm regards, Protea Hotel by Marriott Bloemfontein Willow Lake Team
Cruiser62240832626
Hospedou-se em fev 2024
Casal
5.0/5
Excepcional
Publicado em 2 mar 2024
The staff was super friendly and accommodating. The room was spacious and well appointed. The location in Bloemfontein was close to amenities and in a lovely area. We had dinner in the hotel restaurant and the ambience was great. Loved the peacocks in the courtyard outside.
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Luigi Z
Hospedou-se em out 2023
Negócios
1.0/5
Publicado em 23 nov 2023
Probably one of the worst hotels I have stayed in. Service was terrible. Staff were lazy and slow. Restaurant staff seemed completely disinterested and not willing to assist. Nothing worked. Noisy. Overall a very disappointing experience
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Resposta da propriedade: Good day Luigi Z, Thank you for your rating and feedback, we truly appreciate your time. We would like to apologize for any inconvenience caused during your stay, as this is not our normal standard of service. We as Top Management have taken up this matter with all HOD`s, as well as Staff, and we can assure you that all issues has already been firmly addressed and corrected. We hope to have the opportunity to welcome you back in the near future. Thank you, and our sincere apologies once again. Kind regards The Protea Hotel Bloemfontein Willow Lake Team
BrianS6601
Hospedou-se em out 2023
Negócios
4.0/5
Muito bom
Publicado em 2 nov 2023
Good quality business hotel. Very clean overall, attractive decor, good lighting. But no bar fridge in room, and small desk. There is a small boardroom on the first floor. Rooms small and rather a squash for two people. Bathroom part of the room itself with separate, private toilet. Breakfast above average. Service overall a bit slow. Location very good for CBD and SCA. Reasonably priced. R1800 per night per room, breakfast an extra R215 pp.
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Resposta da propriedade: Dear BrianS6601, Thank you for writing your review on TripAdvisor, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. Must say that we are truly a great TEAM working here. We have sent your comments to our Top Management Team, we truly value your feedback. Once again, thank you for your comments, and may you have a lovely day further. We hope to welcome you back in the near future. Thank you. Kind Regards, Neo Tabi Cluster Sales and Marketing Coordinator
Usuário convidado
Hospedou-se em nov 2022
Casal
5.0/5
Excepcional
Publicado em 17 dez 2022
We stayed here one night during our drive from George to Johannesburg. The hotel is great with a lovely garden and pool area. The breakfast was great, the buffet dinner was fine). Parking is behind a secured gate with a guard at the entry/exit point as well. Quiet at night, no elevators.
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Resposta da propriedade: Dear Christopher, Thank you for writing your review on TripAdvisor, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. Must say that we are truly a great TEAM working here. Once again, thank you for your comments, and may you have a lovely day further. We hope to welcome you back in the near future. Thank you. Kind Regards, Blanché Walzl-Hagen Cluster General Manager Protea Hotel by Marriott Bloemfontein Willow Lake Protea Hotel by Marriott Bloemfontein
Usuário convidado
Hospedou-se em out 2022
Outros
4.0/5
Muito bom
Publicado em 27 nov 2022
We stay here every time we come to Bloem. Nice accommodations, decent breakfast, and very friendly staff. Also very close to two of our favorite malls in town - Mimosa and Loch Logan. The rooms could use an update, including the addition of TVs that can screen cast or play streaming services, but overall has a nice, quaint feel.
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Resposta da propriedade: Dear C1991ZNerika, Thank you for writing your review on TripAdvisor, this is really much appreciated. It is great to read that you enjoyed your stay with us, and I must agree our location is perfect if you want to go shopping. We will communicate your recommendations regarding the rooms to our owners for future consideration. May you have a great day further, and a happy festive season. Thank you. Kind Regards, Blanché Walzl-Hagen Cluster General Manager Protea Hotel by Marriott Bloemfontein Willow Lake Protea Hotel by Marriott Bloemfontein
Usuário convidado
Hospedou-se em out 2022
Casal
3.0/5
Publicado em 10 nov 2022
The hotel room was nice, clean with all you might need. The hotel itself also was clean and well maintained. Bar staff was a bit surprised their job is to cater customers :-) Though breakfast staff was very hospitable and nice. Real downside was the pool not well maintained exhibiting also a dead frog.
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Resposta da propriedade: Dear Shiput99, Thank you for taking the time to write your review, this is really much appreciated. Please accept my sincere apologies for the lack of service you received in the bar. This is definitely not the standard of service we strive to offer. The pool is purposely painted black and not your normal sparkling blue color, this does not appeal to all GUESTS. Once again, thank you for your feedback, and we will definitely rectify our shortcomings. May you have a great weekend. Kind Regards, Blanché Walzl-Hagen Cluster General Manager Protea Hotel by Marriott Bloemfontein Willow Lake Protea Hotel by Marriott Bloemfontein