Residence Inn Bloomington

Hotel room was nice and clean front desk on Friday night were great. However Saturday morning breakfast was absolutely terrible. We came down at 9am and there was nothing. I mean NOTHING. oh wait, yellow oranges and 2 boxes of crap cereal and two hard bagels. The potatoes were not cooked and cold yet in the warmer. The eggs were runny and there was no meat. No syrup, no orange juice and the place was a mess. When I went to the front desk she stared at me and then walked to the back and pointed to a man in a black sweat suit. He said whats the problem. I said can we get some fruit or something. He brought out green bananas. My husband asked for a manager you brought out some syrup but she didn't speak at all. I then asked for some cereal. She was not verbal but brought out a box and proceeded to put cereal out. The front desk throughout the day had earbud in, didn't look anyone in the eye and actually had their back to us as we walked out. I emailed customer service about this and they emailed me back and gave me points on my account. Who cares. For $400 a night with breakfast included there should be breakfast! Not to mention I was there for the State Special Olympics in Bloomington and my daughter was an athlete and she had no breakfast! I expect way more from a Marriott hotel.

This hotel is in a convenient location, just a couple minutes from my company's corporate headquarters. The room was clean and spacious. The bed was comfortable and the shower was nice. I was surprised that my room had a full kitchen, including a fridge, microwave, and cooktop. If I visit my company's headquarters again, I'll definitely stay here.

I stayed overnight in the two-bedroom suite with my husband and four young children. The toilets in both rooms were dirty - one was full of hair/ debris and the other was full of urine on the seat and over the entire toilet. The body wash container attached to the wall was also empty. During my shower, I had to exit my bathroom and go to my children's bathroom to get soap. Upon arrival to breakfast at 9AM - there was no breakfast. The eggs, sausage, and bacon containers were all empty and we were told will not be replenished. All of the carpets, common areas, and general appearance of the hotel appeared dirty. I travel regularly for business and have been a Marriott member for years. This is far below average expectations for a Marriott property.