Hyatt House Mall of America/MSP Airport

在美麗的美國中西部，指鹿為馬，自駕出遊，一笑千里，配演厚重的旅遊情懷和世界責任感，多文化融合人格的同時為人生賦能，指點江山，激揚文字，享受人生的樂趣與挑戰

Any inquiries I had during my stay were hard to communicate with the staff as most did not speak English, and those that did didn’t seem very attentive. I reserved 2 queen beds, received 2 double No coffee machine in room, but there was coffee in the room to make if there was a coffee machine to use Requested no cleaning service in person and put the do not disturbed sign on my door during my stay. Upon return on an outing, someone came in our room. Someone had changed the temperature to much higher than we wanted and left an extra garbage bag. I had taken my garbage out and gave the cleaning staff our dirty towels. We also had clean towels hanging up to use, but those were removed leaving me to seek out replacements on my own. No other cleaning had been done, so unsure why they felt the need to enter the room. It also makes me uneasy having someone enter my room without my consent. The overall temperature in the hotel was way too high. It made being in the hotel uncomfortable. We had to pay for parking separately, and cash was not accepted. To add, they did not maintain the parking lot at all and caused my children to slip while walking. The breakfast was ok, but nothing compared to other continental breakfasts had elsewhere. The hotel was booked because it was close to MOA and restaurants, and a new building.

The whole experience was awful. The website description and the true hotel were two different things. A bar with a crap menu is not a restaurant. An airport shuttle that doesn’t run until 7 is ridiculous. Having a rude, uncaring person at the front desk is unacceptable. I had to pay $ 35 for an Uber and $54 for Uber eats because of your false advertising!!!!

Property was clean when called for more towels staff was kind and delivered very fast. . Door lock did not work in the morning so was trapped in the room for almost hour to have door fixed. Breakfast was cold and ran very low on items. When asked staff about no coffee she seemed irritated.

We stayed 2 nights and no one came to replenish towels or clean our room. It would have been nice if at check in we were told that they only clean upon check out. We found old food and human hair inside the sofa bed. Crumbs on the counter top. Lip stick stain one one of the glasses in the cabinet. The cherry on top is that tgey charge an extra fee if you are parking a vehicle in their lot during your stay. There were no clean towels in the pool area either.

We chose this hotel specifically because they offer a shuttle to the airport, but when we checked in we were told there is no shuttle because they don't have staff to run it. The rooms were also overbooked so we didn't get the room size we booked.

This place falsely advertised a free shuttle when they in fact do not have a shuttle at all. It is a very very loud building can hear everything and the swimming pool is like getting into the polar plunge in Minnesota winters and is extremely cold.

The room was spacious and comfortable. The sofa was nice since most rooms only include a chair. The breakfast had a lot of good options with plenty of seating. There wasn't much water pressure in the shower and the pool was cold. My biggest complaint was the lack of housekeeping. We stayed 2 nights and didn't have any service after the first night. We had to ask for clean towels. On the morning of check out, housekeeping showed up at 9 am.

The place was clearly not clean. Very disappointed the sink had men beard hair floors were dirty.