Usuário convidado
15 de junho de 2023
When I arrived at the hotel, the first issue was that the wrong room had been reserved; the first room I was put in was filthy, so they moved me to another one, which they made me check out. I looked around and thought it looked better than the first room, so I said okay later to discover it had bugs, so I took pictures. The manager says they called pest control, who said there were no bugs, but they haven't provided any documentation or a report to back up their claim. Despite the fact that I never even spent the night there, they refused my request for a refund of my money, which is absurd given that I made the staff aware of my concerns. I checked out the same day since I could no longer tolerate the bugs jumping on me from the bed. This was the first time in my entire life that I had ever stayed in a hotel, and it was a horrible experience. Even when I attempted to sit in the desk chair, I could feel something jumping on the bottom of my legs, possibly fleas. It was terrible. All of my clothes had to be washed. I put my belongings down when I initially checked in at the hotel because I didn't imagine a hotel, especially one that charges almost $100 per night, would have bugs. I had to leave the hotel several times, and each time I did, the bugs followed me on my clothing to my car this is before I realized they had bugs. While I was driving all night after I checked out I could feel them jumping on my legs. The following day, I parked my car for five hours during a portion of my trip; when I returned, my car's interior thermometer read 118 degrees. By chance, I happened to lift my basket when I returned to the car to load things when I discovered the dead bugs that had traveled with me from the hotel right there they died from the heat. This is not at all acceptable to me because I'm a really clean person. The same day I checked in to this hotel I checked out and drove through the night to my next destination; nevertheless, I had to stay awake for more than 24 hours before I could check into my next booked hotel, which, by the way, was excellent. There were no problems over my entire 10-day visit. The rooms at this hotel truly need to be upgraded, and getting rid of all the carpets should be their top priority because that would greatly reduce any fleas, bugs, or other pests that may be present. When I finally arrived at my destination, I chose a hotel without carpet. It was such a beautiful 10-day experience that I wish your hotel had been the same. Thank you for ruining the first day of my very first vacation. By the way the owner keeps responding to all my reviews on different sites trying to say it was lint but if you look at the photos i am posting you can see legs on the bugs!!!! I will be calling the health department in the morning and will be getting my lawyer involved since they want to refuse a refund on a room that was full of bugs.
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