SureStay Plus Hotel by Best Western Blue Springs

excellent place to stay, rooms clean and fresh, service great, easy access and very friendly staff. Breakfast was much better than other places stayed.

Very disappointed. Thought it would be better. Exposed wires hanging out of bedside lamp, mold in the shower. Pretty dirty, old and dumpy. You should spend more money and go to a better chain. Look at the photos and decide if you want to risk your loved ones staying here.

This hotel is super mid. Okay for a night stay. Wifi doesn’t work. The front desk worker will argue with you and tell you it works when it clearly doesn’t. The hallways stink, the elevator is sketch. The breakfast made me sick. I’m still waiting for my 100$ deposit back. It’s been 2 weeks now. won’t be staying again. You get what you pay for i guess

The hotel wasn’t very clean. Room was out dated and in need of an upgrade:.Trash can on the outside were full with trash. Cigarette butts all over the outside. going down hallway of our room smelled like some one was cooking in one of the rooms. TV was terrible and internet was very slow and kept buffering.

I gave 5 stars last year. Unfortunately the service, the cleaning and the quality went down! No towels at the pool, rooms are dirty, bathroom door damaged. And unfortunately the stuff is not very friendly. The breakfast was good and the internet works fine!

The hotel was clean and comfortable, but phone in room did not work, bathtub fixture lose, pool had scum around the edge, and no internet service above 1st floor. Staff friendly and tried to help.

If I could give a 0 I would. This was absolutely the worst hotel stay in our lives. I'm 57 and my blind veteran husband, 65 yr old. Very crooked!! Was over charged 100's of dollars. We stayed 13 days during the below zero temperatures while waiting on our house to close. Booked with ******* for first week and disclosed our family dogs at check in with all required paperwork for ESA EMOTIONAL SUPPORT ANIMALS for my blind husband. We were not charged pet fees for first week. Once we extended 4 days and then another 2 days to get through cold snap, I notice unjust charges on our account. Were charged double what we originally booked for AND not only that, the manager went back to the day we checked in, charging pet fees on ONE OF TWO DOGS LISTED AS ESA PETS on official physicians orders and legal paperwork. Manager takes it up on his own "opinion" that our dogs were not ESA PETS and accused us of typing up our own forms stating he was giving us a deal by only charging for one of the dogs!!! We asked for a general manager or owners name and contact information to get this settled. Which manager refused to tell us. He stated he would try and reach Dr and refund charges if he got a hold of him. We have heard nothing!! Or seen no refunds!!! We have ESA orders from two different Drs of my husband's. One being from KC VA Dr. And another Dr. From out of town but in Missouri. My husband went blind less then 5 years ago and has high anxiety when alone unless our dogs are present. There is so so so much more but this is the jist of it!!! We never received 100.00 deposit back either and housekeeping cleans our room ONE TIME in 13 days!!! We have been in anguish due to these very high charges that should have never been charged in the first place and was never told these charges were incurring til check out.!!! Please contact us before we take this further and get an attorney and or get in touch with news channel to expose these unjust charges against Mo. Law!!!!

The pictures are catfish material. Place was ran down, sketchy, and gross. The hallways smelled like animal feces and the air was so heavy and congested. The place is all around very dirty & they claim it’s a smoke free environment but it reeks of cig smoke. My partner woke up with a bite on his leg the morning of so that’s ya know, gross. Also if you want your deposit back, there is a 50/50 chance you’ll get it back (due to BS accusations) & I’ve seen other reviews that they scam you. Overall, would never come back. Front desk worker was nice. But yeh if you want to feel clean and safe, I recommend elsewhere.

Very disappointed with their customer service and staff. The stay was okay. The building was not in tip top shape but we took a chance on it. The elevator was slow and parts were broken. It didn’t even show the floor numbers which made us think it was broken in the beginning. The ice machine of the 3rd floor was broken. Also getting Wi-Fi on the 3rd floor was difficult to access for family staying on that floor. I had 9 different family members stay here we were split up on different floors. They charged my cousin an extra $15 for one of his children, saying he had too many for a room. One of those children was a 1 month old baby. That was a little ridiculous. When I looked at my account I noticed I had an $80 charge. When I called I was initially hung up on so when I called back I was told he couldn’t hear me. I was told I was being charged for “damaged” towels that had makeup on them. I know for a fact I used 1 towel to dry my face off after washing my makeup off. So there could not have been that much makeup on them. At the end of the day makeup comes out in the wash. Sadly when I went up there to speak to someone the manager on staff could not provide me with the damaged towels or the General Manager Umesh Patel on the phone. I was also told the towels were not even washed yet. So I was charged for towels that had not even tried to be wash. I asked for an itemized list of the damages and the documentation of all the damages. He could not provide me with it. The manager on duty did get what he called the Eastern Manager Isaiah Patel on the phone. Upon talking to him he also could not provide me with any proof of the “damages” or a list of damages. He was very disrespectful and called me a DoDo. He also called me a nuisances and refused to give me his name. I am very disappointed in how this all is being handled. Also I don’t appreciated being called names by a staff. I still do not have a list of all the damaged towels or any proof that my makeup ruined them. I am sad that I gave this hotel over $3,000 worth of business. I was told by other community member to not stay here but I thought it was worth the price to try. I was wrong and definitely will not be recommending this hotel to anyone. Still have not heard back from the General Managers Umesh Patel after 2 days. I still also do not have any itemized list of all the damages I was charged with or proof or documentation after requesting multiple times. Also no proof that the towels came from my specific room. If you are looking for a hotel there are plenty in the area with a better facility and customer services.