Usuário convidado
17 de junho de 2023
My wife and I had a relaxing, comfortable and enjoyable night at this hotel recently, on a stay which was pre-booked via a well-known online company. Unfortunately, our experience was spoiled by the manager at checking out, when he charged us more than the price given by the online company, which his hotel is listed with. When we queried this, and showed him the booking confirmatory email with the price and other details, he became extremely rude and unhelpful, saying he did not care about the price given to us by the online company, he was going to charge us his price. We have complained to the online booking company, who are investigating. If you appreciate a good approach to customer service, and don't appreciate discourtesy, I would strongly recommend avoiding this establishment. Dr S.A. Mullay, Scotland.
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