Casa Mare Bodrum

We were staying at Casa Mare from 7 to 16 of May. Everything was good, especially staff. The room was cozy and very clean, the view was amazing. The cleaning was everyday and so thorough. The breakfast was more less the same every morning and the selection of breakfast wasn’t so big. The pool deck and pool was nice and simple and very clean with a nice little pool bar. The reception staff helped us with every question. The reception itself and basically all the hotel was very clean and hotel was just renovated. And we would like to give a special thanks to Mehmet , Muhammad and Tezcan for being especially kind and welcoming.

We booked a partial sea view and then chose to pay for an upgrade after our first night. They were going to move our suitcases to our new room while we were out on a boat trip during the day. We arrived tired in the evening, I gave the receptionist our previous room number and my last name, and he responded that he could do nothing for me without my passport. I reminded him that he had taken a copy of my passport upon our arrival the previous evening (and that I did not have it on me, it was in the room with my other belongings) and he simply retorted "there is nothing I can do for you then, I see over 500 people each evening." (The hotel isn't quite that big.) After a bit of back-and-forth he relented and found our new room. I couldn't believe the unnecessary rudeness. In the daytime, we also found it difficult to get a taxi from the reception. We had called him from our room to request one, and when we came to the lobby inquiring if it had arrived, he was surprised that we needed one. The man at the reception (one during the day, and a different one at night) were never smiley or welcoming. They just seemed annoyed and unhappy to be there. Aside from the poor quality of service at the reception desk, there was no soap in our bathroom. And when we requested this nothing came of it. The wifi connection is very poor, and contrary to what they told me at reception (that it was the case all over town), it didn't seem to be that bad in other hotels and restaurants we frequented in Bodrum. On the plus side, the hotel is well located - a bit of up-and down hills to get anywhere- and the views are nice once you are on the higher floors. Overall, it was not an experience I would choose again. I like to feel welcomed.

Cleaner stole jewellery, which upon reporting she returned it claiming to have “found it in the hotel trash bin”. This caused unnecessary stress and massively tainted our experience of the hotel. Left very disappointed. Also, having paid extra for the seaview room we didn’t get it. After complaining we only received the correct room a day later. More unnecessary stress, packing unpacking etc. The main positive is the view, this is the only reason I would stay at the hotel. There’s also a boat taxi (£2) that takes you straight into the centre of town which was the other good perk.