Usuário convidado
29 de setembro de 2024
The most dirty and must terrible experience on our life, staff didn’t speak English , didn’t help only try to charge extra for each option, lied when arrive on location like we has only booked for 2 people room but we has a proof (printed) where is noted we are pay for large family room extra from Love Holidays UK( don’t trust in them) fly and transfer was brilliant but about the hotel is catastrophe Love Holidays didn’t check hotel and I don’t know why the didn’t do it . We are find in first room in toilet and room poo , braking bathroom , dirty shower, iron on the floor, wet and mushroom on the wall, most terrifying experience. Please don’t wasting you’re time and don’t lose you’re money!!!!When we asking to change room the ask extra charge for us, the same they refuse to call manager or make a refund , when finally they agree to change a room we are not end with surprise , room was have a guest the best bigger bug which we are seen in our life.
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