Selina Bogotá

A nice place to stay in the centre of candellaria. Beautifull building with a good restaurant and bar. A pool table adds a nice touch. Friendly staff. The only thing I didn't like was, the bed in our balkony room was very uncompfortable. But other than that, it was a great stay!

Selina is responsible for the destruction of my laundry (worth over €400) and will not help, resolve or offer a solution in any way or form. The manager will not reach out to us and does not want to speak to us while we repeatedly asked for contact. After finding out that my laundry was stained with unknown stains, even bleach, and has shrunk several sizes I went to the desk to find a solution. They would contact the laundry service and they would come to the hostel in the morning. After waiting more than an hour the next day nobody showed up. After much complaining to Selina, the boss of the laundry service finally showed up in the evening. Basically denying everything and repeating the same thing over and over again. We tried to resolve this issue for more than 1,5 hours. Selina did not help at all, telling us we needed to fix it with the laundry service boss (who was denying everything in front of them so they knew nothing was going to happen). This is unacceptable from one of the biggest hostels in the world and I would like to see a solution asap. It's not my responsibility to talk to the laundry service, I gave my laundry to Selina so they can find a solution with them. They are both responsible for this destruction. The receptionist just sat there. Did nothing but huff and puff. He was chatting with the manager so she knew what was going on, the laundry guy even asked the receptionist what the manager said. So we were just being ignored and treated as trash.

Great place. The staff is super helpful and friendly. Has activities several times a week which is cool. They had jazz and Colombian music a couple nights while I was there. The location is in the middle of it all. I enjoyed.

The building itself is lovely and in a good location in La Candelaria. The staff do not speak much English but then again, we are in Colombia. The hostel itself is beautiful and the rooms are well appointed. Wifi was good and shower pressure excellent. The room was however loud and I moved to Selina Chapinero to for some more quiet.

Located in a wonderful neighborhood with very good decor but quite overrated and expensive. 200 USD for two nights in a room not even including breakfast wasn't worth it. It's probably good for people who share in dormitories but you're better off spending your money somewhere else if you'll pay for a private room. The staff are very nice but I still had to wait until 4:30 PM for my room since they didn't have enough housekeeping. That's 1.5 hrs after check in time.

No descansas ni respetan los acuerdos. No vayan a perder su dinero. Contraté una habitación por dos noches con desayuno incluido y no es como la de la foto. Avisé que salía en la madrugada, me ofrecieron mi desayuno para llevar y no lo pusieron, las habitaciones están sucias sábana con manchas, tienen ruidos a las 2am de las tuberías y no resuelven para compensar y solucionar este conflicto. Publicidad engañosa